Customer Complaints handlingInternal Audits as well as Customer AuditsProblem-solving toolsHandling the TeamIATF AuditVSA Audit- MACE Audit Monitoring FOA, LPA & In process inspection report done as per control plan being done as per schedule.Process and product parameter monitoring on shop floor as per control plan.Poka-Yoke Monitoring on shop-floor as per Poka-yoke checklist.Ensure Work instruction or operating standard procedure at defined places.Monitoring SPC of critical parameters as per control plan.Responsible for the Quality instruments calibration which used at shop floor.Responsible for process and product Audit as per requirement of IATF 16949:2016.Preparation of Monthly Summary of all Process Performance Indicators and presentation to Top management with an action plan on a monthly basis.Participation in Red bin meetings and coordination with the concerned department regarding the actions for the root cause and implements the action on the shop floor and as well as the supplier ends.Monitoring of Process rejection PPM and initiating the actions for the major contributors of Rejection PPM.Doing necessary follow-up for getting customer-return material reworked from production.Prepare and circulate quality news to members of organization.Part of CFT during analysis of customer complaints on shop floor.Input for Modification in quality documents like Control plan, PFC, PFMEA, and inspection standard.Responsible for registering customer complaints, analyzing the complaints, make corrective actions, updating control plan and providing the same feedback to customer managing issues about customer complaints.Countermeasure report through 8D and CAPA analysis methods.Update all supporting documents against customer complaint and submitted to customer.To visit at customer end regarding customer complaints.Responsible for Layout, SPC, PTR, 4M ( Abnormalities handling)

In process Quality