24+ years of experience in the service industry with particular strengths in customer services, service marketing , relationship management and operations in hospitality industry & in telecom. Good exposure on systems, energetic team player with passion for developing and continuously improving processes. Result-oriented problem solver with interpersonal and communication skills & who prefers working in a challenging and value driven environment.I believe in establishing rapport & maintain long term relationship with my customers, business partners and colleagues. A fast learner, I take total ownership and drive that extra mile when situation demands.Specialties: - Retentions & Collections, Field Operations & Retail experience, Service Operations, Business Development. Undergone extensive training on Customer Relationship Management modules. Also attended Leadership skills workshop conducted by XLRI Jamshedpur