As a NOC Track Lead- Alert Monitoring Console and email based, Create incidents for qualified alerts, Alert Suppressions /maintenance mode during planned activities in tools.As an Infrastructure Engineer - Contribute to the network capacity management process and its operation and perform defined capacity management tasks. Analyse service and component capacity. Also working in change management as per requirement

As a Facility Manager/Engineer - Managing/Maintaining/Troubleshooting WAN Networks, lease line and Vsat, Cisco routers, Switches, GPRS, Airtel RF

As Facility Manage = Provide Support to client's computer systems Desktops/Laptops/Servers/Networks & WiFi.

Providing technical support for customers by answering questions about product features and applications Conducting research to find solutions to technical problems or issues Preparing reports regarding technical support issues and resolutions Coordinating with vendors and suppliers to obtain new products or parts Developing and implementing training programs to educate customers on the proper use of products or services Performing engineering tasks such as designing prototypes or developing new products Designing solutions to meet customer needs based on technical knowledge of the product or service being provided Working with other departments including RRC,FIELD.CALLBOARD,NIG and customer service to ensure that customer needs are met Repairing equipment or providing technical support to customers when needed