AV and VC technical support •. Expert in Zoom room administration and Microsoft teams admin center.• Handling Voice and VC setup for corporate users.• Installation, configuration and troubleshooting Cisco Collaboration Endpoints.• Providing Pan India Technical Support for VC end points and IP phones.• Configuration and troubleshooting cisco IP phones, Jabber and End points device.• Troubleshooting telephony related issues of the customer and trying to resolve it in the provided SLA.Coordinating with Cisco TAC for complex incident• Upgrade the software of VC endpoints like Cisco, Polycom for running the VC infra functioning in smooth Manner.

Managing a wide variety of complex technical duties in support of audio-visual system. ● coordinate installation, programming, troubleshooting, training and maintains of Audi visual equipment, while delivery timely and effective service for optimum system performance. . .Supervise various design-built projects in varying markets including education, hospitality, corporate etc. ● Handling multiple project at time material deliver, site visit, coordination with client, coordinate with OEM on technical specification of the equipment on the designed BOQ.● Ensured that all scheduled projects were completed on time.●Provide final project documentation including as -built drawing and final programming.● Mentor and train engineers and help them in project site for any technical issues. ● Provided technical support for A/V equipment as necessary.● Developed standard operating procedures and policies for A/V team.● Managed video conferencing and security surveillance installations.● Maintained solid communications with external vendors.● Developed prepared and supervised presentations to perspective and current clients.● Provided A/V tech support for various projects and corporate events.● Maintained database of all A/V activities and tech updates● Reviewed and processed installation updates and expense reports.● Maintained updated inventory of all A/V equipment.● Installation Payment follow-up after signoff.

working as an L2 engineer looking after the daily operation related to AV and Networks . Managing the Polycom RMX server, RPRM , DMA, VBP-E ,VBP-ST server and AV / Telepresence . Managing LI engineer team, for one of our client site

Worked as a Service engineer, for Hyderabad and Andhra Pradesh location use to handle service call on daily basis of all video conference devices and other AV sub devices like Plasma Screen, Projectors, Amplifier System, Speaker, Motorized Screens, Digital Board, Biamp ,Clearone, and Polycom DSP, Switcher, Creston processor, Soldering, VC Network related Issue, Preventive Maintenance , use to Provide demo call to new customer with sales team related to AV products, whenever they required, and use to train new joined technicians at office.

Handling the VNOC team , we use take care of the CUCM,VCS,Codian bridge ,and to monitor the Pan indian VC at Vodafone corporate site . Use to manage and troubleshoot of 600 vc units pan India remotely

Worked as video conferencing engineer, doing service call reated to VC Cisco, polycom,life size ,kramer, Creston processor and other A/V unit troubleshoot

Appointed in VNOC A/V operation, use maintain the Av infrastructure and use take care of internal and global vc