Naresh Kumar Vemula Email & Phone Number

Hyderabad, Telangana, India

• Spearheaded the Hyperlocal/Intracity logistics project, developing networks across cities to optimize operations and enhance revenue generation.• Successfully launched operations in Hyderabad and Chennai, implementing services like Same-Day Delivery (SDD), Next-Day Delivery (NDD), slotted, and on-demand deliveries across multiple sectors.• Managed client-based operations across multiple cities, serving as a central point for operations and finance, ensuring timely rider payouts and client billing.• Oversaw operational metrics for SDD/NDD services and hyperlocal on-demand/scheduled deliveries, focusing on conversion rates, minimizing losses, and achieving operational excellence.• Acted as the central point of contact for clients regarding operational queries, ensuring issues were addressed promptly and accurately.• Collaborated with project, process, engineering, tech support, finance, and HR departments to establish processes and gather inputs for vertical development.• Directed operations in southern cities including Bangalore and Chennai, playing a pivotal role in analyzing consumer purchase behavior to aid marketing strategies.• Led the development and implementation of an automated order management system to streamline order fulfillment and tracking.

Hyderabad, Telangana, India

• Demonstrated strong leadership and decision-making skills in managing Hyderabad operations, from initial launch with a single employee to substantial growth.• Conducted meetings with vendors for business expansion and recruitment, focusing on cost-effective strategies such as merging clusters.• Developed vendor management processes to meet operational targets and ensure efficient, cost-effective operations.• Maintained city performance metrics, conducted audits, and produced regular reports and MIS, utilizing FIFO and root cause analysis to enhance operations.• Established a new office in Hyderabad, overseeing all aspects of setup and interior requirements.• Engaged with customers to tailor services to their requirements and onboard them successfully.• Implemented recruitment and onboarding strategies for delivery executives and drivers, expanding the delivery partner network.• Managed operational costs, continuously benchmarking against competitors to adopt the latest last-mile delivery solutions and best practices.

Hyderabad, Telangana, India

• Managed a team of 8, overseeing order follow-ups to maintain Service Level Agreements (SLA) above 98%, coordinating with riders and operational management teams for timely deliveries.• Reallocated orders based on stock availability to optimize express delivery, maintaining communication with stores and logistics teams to streamline both forward and return processes.• Addressed and resolved customer complaints regarding online orders, maintaining a detailed status datasheet and providing daily order status reports.

Hyderabad Area, India

• Developed city-level shipment delivery routes to enhance transportation and warehousing systems and process capabilities.• Generated and analyzed reports from SQL databases to refine operational strategies and execution.• Coordinated with cross-functional teams to resolve complex operational issues, improving order delivery efficiency and customer service.• Managed team onboarding and training, ensuring adherence to guidelines and improving performance metrics.• Maintained high standards in audits, ensuring a 100% food defense score and enhancing product quality and delivery strategies.• Managed a team of over 160, focusing on last-mile operations and consistently receiving commendations for driving successful projects and improving underperforming metrics.

Hyderabad Area, India

Hyderabad Area, India