Naresh Kumar Vemula Email & Phone Number

Hyderabad, Telangana, India

• Spearheaded the Hyperlocal/Intracity logistics project, developing networks across cities to optimize operations and enhance revenue generation.
• Successfully launched operations in Hyderabad and Chennai, implementing services like Same-Day Delivery (SDD), Next-Day Delivery (NDD), slotted, and on-demand deliveries across multiple sectors.
• Managed client-based operations across multiple cities, serving as a central point for operations and finance, ensuring timely rider payouts and client billing.
• Oversaw operational metrics for SDD/NDD services and hyperlocal on-demand/scheduled deliveries, focusing on conversion rates, minimizing losses, and achieving operational excellence.
• Acted as the central point of contact for clients regarding operational queries, ensuring issues were addressed promptly and accurately.
• Collaborated with project, process, engineering, tech support, finance, and HR departments to establish processes and gather inputs for vertical development.

Hyderabad, Telangana, India

• Demonstrated strong leadership and decision-making skills in managing Hyderabad operations, from initial launch with a single employee to substantial growth.
• Conducted meetings with vendors for business expansion and recruitment, focusing on cost-effective strategies such as merging clusters.
• Developed vendor management processes to meet operational targets and ensure efficient, cost-effective operations.
• Maintained city performance metrics, conducted audits, and produced regular reports and MIS, utilizing FIFO and root cause analysis to enhance operations.
• Established a new office in Hyderabad, overseeing all aspects of setup and interior requirements.
• Engaged with customers to tailor services to their requirements and onboard them successfully.

Hyderabad, Telangana, India

• Managed a team of 8, overseeing order follow-ups to maintain Service Level Agreements (SLA) above 98%, coordinating with riders and operational management teams for timely deliveries.
• Reallocated orders based on stock availability to optimize express delivery, maintaining communication with stores and logistics teams to streamline both forward and return processes.
• Addressed and resolved customer complaints regarding online orders, maintaining a detailed status datasheet and providing daily order status reports.

Hyderabad Area, India

• Developed city-level shipment delivery routes to enhance transportation and warehousing systems and process capabilities.
• Generated and analyzed reports from SQL databases to refine operational strategies and execution.
• Coordinated with cross-functional teams to resolve complex operational issues, improving order delivery efficiency and customer service.
• Managed team onboarding and training, ensuring adherence to guidelines and improving performance metrics.
• Maintained high standards in audits, ensuring a 100% food defense score and enhancing product quality and delivery strategies.
• Managed a team of over 160, focusing on last-mile operations and consistently receiving commendations for driving successful projects and improving underperforming metrics.

Hyderabad Area, India

Hyderabad Area, India