Naresh N Email and Phone Number

• Handle concerns E-Mails, App Reviews and Fan Page. Find bugs in-game and reporting it to concerned team. Following up with player once issue fixed. Working on lower C-SAT ratings and improving scores. Handling multiple games and providing support. Working on CCPA/GDPR/Apple Deletion and Facebook Deletion. • Maintain Data Privacy Tracker. Maintain Roaster and Shift. Supporting Teammates during other absences. Providing complete support to them while being POC. Train team and new joiners. Conduct training and mentored team to promote productivity and commitment to friendly service. Set quality and safety standards• Enters key member information into the database. Assists Player Rewards Manager and Supervisor with the execution of games, contests, drawings, and promotional giveaways. Plan and maintain strict guidelines in all customer interactions and records. Analyze and ensure compliance with company and industry regulations• Monitor service performance metrics and implement corrective actions where required. Plan and collaborate with other departments to identify and resolve customer issues and complaints. Maintain strong customer relationships. Recruit, train, and supervise service employees. Manage operations of the Service department

• Assist customers via chat. Help customers to select right product. Analyze customer expectations according to past social media activity. Moderate user-generated content in line with the moderation policy for each community. Set up & optimize company pages within each platform to increase the visibility of social content• Analyze and respond to customers’ inquiries and complaints on social media platforms in a timely and professional manner. Identify and escalate any urgent issues to the appropriate department or individual within the organization. Monitor social media channels for any mentions of the company’s products/services.• Engage with customers on social media by providing information and addressing concerns. Collaborate with departments, such as marketing and sales, to ensure consistent messaging and branding across all social media channels. Plan and provide feedback to the organization on customer sentiment and social media trend.