Naresh Vd
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Naresh Vd Email & Phone Number

Mechanical Engineer & MBA graduate with Nine years of expertise in Service Operations, Operational Excellence and After-Sales Customer Support. Photography | Personal Finance | Investment | Fitness Training. at TAFE - Tractors and Farm Equipment Limited
Location: Chennai, Tamil Nadu, India 4 work roles 2 schools
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Current company
TAFE - Tractors and Farm Equipment Limited
Role
Mechanical Engineer & MBA graduate with Nine years of expertise in Service Operations, Operational Excellence and After-Sales Customer Support. Photography | Personal Finance | Investment | Fitness Training.
Location
Chennai, Tamil Nadu, India
Company size
3045 employees

Who is Naresh Vd? Overview

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Naresh Vd is listed as Mechanical Engineer & MBA graduate with Nine years of expertise in Service Operations, Operational Excellence and After-Sales Customer Support. Photography | Personal Finance | Investment | Fitness Training. at TAFE - Tractors and Farm Equipment Limited, a company with 3045 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Naresh Vd.

Naresh Vd previously worked as Assistant Manager at Tafe - Tractors And Farm Equipment Limited and Assistant Manager at Gmmco Ltd. Naresh Vd holds Master Of Business Administration - Mba, Operations Management, 62.95 from Anna University.

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TAFE - Tractors and Farm Equipment Limited

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Profile bio

About Naresh Vd

With over 9 years of experience, I have refined my skills in Service Operations, Operational Excellence, and After-Sales Customer Support. I possess a proven track record of successfully driving Service Excellence programs, resulting in the achievement of a Gold medal from Silver. My expertise includes analyzing and monitoring data for quality assurance and customer satisfaction. I am proud to have achieved the Gold target in the CAT Service Excellence Program within seven months of joining. Caterpillar India Private Limited recognized my accomplishments by awarding me for achieving Gold in 2022 and 2023. Proficient in MS Office and MIS reporting, I excel in data analysis and reporting tasks. Beyond my professional pursuits, I am passionate about Photography, Personal Finance, and Fitness Training.

Current workplace

Naresh Vd's current company

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TAFE - Tractors and Farm Equipment Limited
Tafe - Tractors And Farm Equipment Limited
Mechanical Engineer & MBA graduate with Nine years of expertise in Service Operations, Operational Excellence and After-Sales Customer Support. Photography | Personal Finance | Investment | Fitness Training.
chennai, tamil nadu, india
Website
tafe.com
Employees
3045
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Company profile
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4 roles

Naresh Vd work experience

A career timeline built from the work history available for this profile.

Assistant Manager

Current
Tafe - Tractors And Farm Equipment Limited

Chennai, Tamil Nadu, India

-Service Responsiveness - Ensure 100% response and resolution of all complaints, service requests, and inquiries within the stipulated time frame to manage the call center, train, monitor and improve-Measure Customer Service Index (CSI) for all dealerships periodically- Monitor the action plan and improve on CSI-Monitor gap areas in the dealerships and.

Oct 2024 - Present

Assistant Manager

Gmmco Ltd

Chennai, Tamil Nadu, India

  • Drive Service Excellence program (metrics and attributes) Pan India to achieve Gold medal
  • Managing a team of service coordinators for various business units
  • Implemented processes for newly launched metrics to achieve desired target
  • Conduct data analysis and coordinate with respective business heads for achieving targets
  • Close monitoring of service tickets/complaints to ensure customer satisfaction maintain loyalty
  • Ensure Service Response Time (SRT) and Mean Time To Repair (MTTR) targets are achieved, leading to increased customer satisfaction
Jun 2022 - Oct 2024

Junior Manager

Tata Hitachi Construction Machinery Company Private Limited

Ramagundam

  • Pro-active maintenance planning and execution
  • Attending breakdowns and inspection of machines
  • Monitor and drive the dealer team to reduce open tickets and customer complaints
  • Coordinate with the plant for warranty part follow-up and ensure timely fitmenton machines, along with managing failed part return to the plant
  • Handle claims management processes
  • Conduct audits and analyze dealership excellence and metrics data, providing guidance to the team to achieve scores as per standards
Jan 2019 - Jun 2022

Service Engineer

Gmmco Ltd

Chennai, Tamil Nadu, India

  • Monitor and analyze AMC and Parts Cap contracts, submitting MIS reports to top management
  • Conduct AMC and Parts Cap site audits
  • Provide support to the site team for vehicle breakdowns
  • Coordinate service operations with regional and branch teams
  • Monitor all contracts, plan, and submit renewals with hikes as per standards
  • Manage dead or non-moving stock liquidation at contract sites
Feb 2015 - Dec 2018
Team & coworkers

Colleagues at TAFE - Tractors and Farm Equipment Limited

Other employees you can reach at tafe.com. View company contacts for 3045 employees →

MS Munir Shaikh Munir Shaikh Colleague at Tafe - Tractors And Farm Equipment LimitedKarnataka, India, India View → SK Senthil Kumar Senthil Kumar Colleague at Tafe - Tractors And Farm Equipment LimitedChennai, Tamil Nadu, India, India View → AS Abubacker Siddiq Abubacker Siddiq Colleague at Tafe - Tractors And Farm Equipment LimitedChennai, Tamil Nadu, India, India View → SB Sumit Bankhede Sumit Bankhede Colleague at Tafe - Tractors And Farm Equipment LimitedGoharganj, Madhya Pradesh, India, India View → RR R Ravi R Ravi Colleague at Tafe - Tractors And Farm Equipment LimitedChengalpattu, Tamil Nadu, India, India View → RK Rama Krishnan Rama Krishnan Colleague at Tafe - Tractors And Farm Equipment LimitedMadurai South, Tamil Nadu, India, India View → SD Sivaramakrishnan Dandapani Sivaramakrishnan Dandapani Colleague at Tafe - Tractors And Farm Equipment LimitedChennai, Tamil Nadu, India, India View → AK Anand Krishna R Anand Krishna R Colleague at Tafe - Tractors And Farm Equipment LimitedAlappuzha, Kerala, India, India View → VV Venki Venkatesan Venki Venkatesan Colleague at Tafe - Tractors And Farm Equipment LimitedCuddalore, Tamil Nadu, India, India View → CK C.V. Kavviya C.V. Kavviya Colleague at Tafe - Tractors And Farm Equipment LimitedChennai, Tamil Nadu, India, India View →
2 education records

Naresh Vd education

Master Of Business Administration - Mba, Operations Management, 62.95

Anna University

Completed MBA Operations Management in distance mode

Bachelor Of Engineering (B.E.), Mechanical, 64.1

Chennai Institute Of Technology.

Completed BE Mechanical in full time.

FAQ

Frequently asked questions about Naresh Vd

Quick answers generated from the profile data available on this page.

What company does Naresh Vd work for?

Naresh Vd works for TAFE - Tractors and Farm Equipment Limited.

What is Naresh Vd's role at TAFE - Tractors and Farm Equipment Limited?

Naresh Vd is listed as Mechanical Engineer & MBA graduate with Nine years of expertise in Service Operations, Operational Excellence and After-Sales Customer Support. Photography | Personal Finance | Investment | Fitness Training. at TAFE - Tractors and Farm Equipment Limited.

Where is Naresh Vd based?

Naresh Vd is based in Chennai, Tamil Nadu, India while working with TAFE - Tractors and Farm Equipment Limited.

What companies has Naresh Vd worked for?

Naresh Vd has worked for Tafe - Tractors And Farm Equipment Limited, Gmmco Ltd, and Tata Hitachi Construction Machinery Company Private Limited.

Who are Naresh Vd's colleagues at TAFE - Tractors and Farm Equipment Limited?

Naresh Vd's colleagues at TAFE - Tractors and Farm Equipment Limited include Munir Shaikh, Senthil Kumar, Abubacker Siddiq, Sumit Bankhede, and R Ravi.

How can I contact Naresh Vd?

You can use AeroLeads to view verified contact signals for Naresh Vd at TAFE - Tractors and Farm Equipment Limited, including work email, phone, and LinkedIn data when available.

What schools did Naresh Vd attend?

Naresh Vd holds Master Of Business Administration - Mba, Operations Management, 62.95 from Anna University.

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