• Experienced Control Tower Operations Specialist: Offering 9 years of expertise in Control Tower Operations and Data Analysis for leading e-commerce clients such as Flipkart, Meesho, and Snapdeal.• Dashboard Creation and Process Simplification: Skilled in utilizing Google Sheets and Excel to develop dashboards that facilitate easy access, reviews, and updates for staff.• Project Leadership with Zero Errors: Recognized for leading the Snapdeal Project with zero errors within 6 months, demonstrating exceptional attention to detail and project management skills.• Client Communication and Expectation Management: Proficient in communicating with internal and external clients to determine specific requirements and manage expectations, ensuring quality service delivery.• Data-Driven Problem Solver: Adept at providing data-driven, action-oriented solutions to complex business challenges.• Advanced Excel and Google Sheets Expertise: Extensive experience in using advanced Excel and Google Sheets for analysis, reporting, operations control, and monitoring SOPs, SLAs, and P&L.• Independent Project Leadership: Capable of independently leading various projects to ensure timely completion and smooth implementation.• Requirement Gathering and Solution Provisioning: Excellent at gathering and understanding client and stakeholder requirements and translating them into functional specifications and solutions.• Microsoft Excel and Google Sheets Proficiency: Proven expertise in leveraging Microsoft Excel and Google Sheets for effective data management and analysis.