I’m a customer-oriented and solution-driven technical support engineer with over 5 years of experience in providing support to various clients over Email, Live Chat and Phone Support.I have a strong background in REST API, B2B Messaging Product, working on customer reported and system alerted incidents, internal entitlements , credit cards, banking and troubleshooting. I’m proficient with using the following tools: Zendesk, JIRA , Slack, SNOW, PagerDuty, FireHydrant, StatusPage, Twilio Flex, OneAdmin, Skype, Outlook, Sawgrass and Live Engage. I’m passionate about delivering high-quality technical support and ensuring customer satisfaction. I have excellent communication, problem-solving, and analytical skills. I’m always eager to learn new technologies and improve my skills. I’m currently looking for a technical support engineer position where I can apply my expertise and contribute to the success of the organization.