Naresh Kumar Email & Phone Number

Chennai, Tamil Nadu, India

I'm a customer-centric technical support engineer with almost 2 years of experience in providing technical support for Twilio Messaging product. I have a thorough knowledge of the product capabilities, limitations, and best practices, as well as the tools and technologies used to troubleshoot and resolve product issues. Handled a wide range of Messaging issues including but not limited to general messaging failures, carrier escalations, SMS guidelines, outbound and inbound message non delivery, pre and post API request analysis, Opt-out management, traffic whitelisting, template registrations, Toll Free Verification, A2P 10 DLC, Third party integration and WhatsApp Troubleshooting.I’m proficient in using tools: Twilio Messaging API, Zendesk , JIRA, ServiceNow, PagerDuty, StatusPage, FireHydrant, Twilio Flex, Slack and other tools to communicate with customers, diagnose and fix their problems, and provide them with relevant and helpful information. I’m passionate about delivering the best customer experience possible and ensuring customer satisfaction. I have excellent communication, problem-solving, and interpersonal skills. I have consistently received positive feedback from customers and managers for my performance and professionalism. I’m always eager to learn new skills and improve my product knowledge.

Chennai, Tamil Nadu, India

I'm an analytical and proactive internal entitlement specialist with 1.5 years of experience in identifying and resolving the entitlement issues and risks of various internal systems and applications. I have a deep understanding of the entitlement standards, regulations, and requirements, as well as the tools and technologies used to monitor and control the entitlement activities. I’m adept at using Active Directory, SharePoint and other systems to perform entitlement reviews, audits, and assessments, and to implement entitlement improvements and enhancements. I’m also skilled at using Excel and other tools to generate, validate, and communicate the entitlement reports and data. I’m a creative, adaptable, and resourceful internal entitlement specialist who enjoys working on challenging and complex entitlement problems. I have excellent problem-solving, communication, and collaboration skills. I have received several awards and recognitions for my outstanding analytical and proactive skills. Strong knowledge in working on general entitlement reviews, transfer reviews, troubleshooting technical issues with existing entitlements.

Chennai, Tamil Nadu, India

I'm a problem-solver and team-player live chat credit card support agent with over 2.5 years of experience in providing high-quality customer service to credit card customers. I have a deep understanding of credit card operations, regulations, and best practices, as well as the common issues and challenges faced by credit card users. I’m proficient in using live chat software, CRM systems, and other tools to communicate with customers, identify their problems, and provide them with effective and timely solutions. I'm also adept at working with other support agents or departments to resolve complex or escalated customer cases. I’m a reliable, flexible, and proactive live chat credit card support agent who strives to deliver the best customer experience possible. I have received several awards and recognitions for my outstanding problem-solving and team-playing skills.