Naresh Kumar Email & Phone Number

Raleigh, Nc, Us

Raleigh-Durham, North Carolina Area

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.• Created workflows for automated Lead Routing, Lead Escalation, and Alerts &Custom Coaching Plans.• Implemented Single Sign-On with SAML on force.com• According to the business user’s requirement, creating Reports and Dashboards.• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Los Angeles, Ca

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.• Development, implementation, and update focusing on Sales cloud and Service cloud. • Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API.• Creating new User Interface using JavaScript, HTML, and CSS in Visual Force Pages. • Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.• Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.

Greater Los Angeles Area, Ca

• Developed custom objects, custom fields, custom Tabs, Field dependencies, and Validations. • Implemented workflow rules, approval process, and actions. • Developed triggers and classes on various objects for business logic according to requirement. • Designed and developed APEX program for various functional needs in the application.• Designed various Visualforce Pages for Customization.• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. • Conducted all data migration using salesforce.com import tool. Migrated data from MS Excel/ CSV files to SFDC using Apex Data Loader. • Worked on Designing of Custom Reports, Report folders, Report extractions to various formats, generated dashboards as per client and application requirements

Hyderabad Area, India

• Developed APEX triggers, Apex classes for various functional needs in the application.• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.• Developed web services using Salesforce.com Web services API to provide data for third party clients.• Created custom objects and defined Lookup and Master-Detail Relationship among the objects.• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.

Pune Area, India

• Application development using J2EE Architecture.• Development of Java business components using the Struts framework. • Involved in writing SQL queries for the application in Oracle.• Coordinating with QA for testing• Developed User Manual and Installation Manual• Track project delivery commitments and ensure the adherence to schedule• Establish and maintain project communications with onshore and offshore divisions• Business process review and modeling• Data modeling and ER diagrams• Develop Functional Requirements Specification (FRS)• Business process review and modeling• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis• Use case, design – class, sequence diagrams. User Interface design• Data Modeling – logical and physical models