Handling Pan India’s data with our workshops and vendors Data Monitoring / Data Managing in Google Sheet.Publish the Data with the respective teams on daily basis along with the RCA of it.Access Mapping of Application (Catalog) and Onboarding of workshops.Facilitated availability of difficult to procure spare parts through tie up with Pitzo with a fill rate of 68%.Coordinated with the audit and refurb team ensuring monthly Physical verification audits were conducted smoothlyHandling and sharing the Pan India WSM’s and TL’s Conveyance with Payroll team.Coordinated with all the stakeholders for express project so that our top priority (customer booked) cars were refurbed and passed our quality standardsReduced the In-Transit of brake down cars due to poor quality of maintenance and Help workshop to increase out flow.Introduce new SOP for yard management.

Managing workshop physical count and monitoring workshop inflow, outflow. Working for cost reduction, along with good quality of repair. Taking care of SOP and all mandatory process adherences. Weakly Workshop audit to identify the week point for improvement. Yard inventory MASS Audit on cabs for sent to workshop. Analyzing HVR cabs, Major repair cars to get them ready. Managing drivers for the movement of cars yard to workshop or to yard on daily basis. Analyze and Troubleshooting the problem of Fleet operation of RMT Technically Cars audit to verify the estimate raised by workshop for Repair & Maintenance. Making Data of TAT (Turn Around Time) and also analysis for controlling of Outflow and Inflow rate of vehicle going OEMs workshop on Daily Basis Handling OLA JIRA and Getafe software and monitoring workshop activity of JIRA. Analyzing tickets to identify Schedule maintenance Service, repeat visit, and repeat repair of cars.

Worked as a Senior Customer Service Advisor to resolve customer issues . To make all workshops related technical and non-technical report. Ensure to maintain & Track of Quick service cars. Taking care of front office to all customers has to be attend in short time. To make all Workshop incentive (service advisor & Technician). To Track Vehicle Job Progress & inform to customer about status. Able to change then mind of all dissatisfied customer. Maintaining front office according of required parameters of HO with all respects. Complaints resolution with the help of support team. Good knowledge of sop for warranty dept. FMSC record maintenance. Good knowledge of RO Audit as per parameter of head office. Handling Warranty Claim, Raising PWA, Fright Claim, Free service Claim. Good Knowledge of GDMS for RO Opening Billing. & generate all workshop report & MIS reports. Handling Tools & OE vendors, AMC of Tools & equipment, Handling Training coordination with HMIL Training Center along with AMS.