Naresh Sharma Email & Phone Number

Mississauga, Ontario, Canada

• Led product escalations across cross-functional teams, resolving enterprise-level customer concerns within sprint timelines, strengthening customer relationships and driving team efficiency.
• Secured $2.2M deal and achieved 80% cost reduction by integrating Azure AD and SOTI Identity solutions for a finance client.
• Elevated product quality by 30% through root cause analysis and continuous improvement strategies, boosting reliability and customer satisfaction.
• Improved product rollout efficiency and client satisfaction by implementing Story Mapping techniques, enhancing team collaboration and delivery speed.
• Increased customer retention and satisfaction by resolving escalations through strategic alignment with engineering, product, and sales teams.
• Drove product adoption and external visibility by creating technical articles, whitepapers, and case studies, enhancing internal knowledge sharing and client engagement.

Bengaluru, Karnataka, India

• Achieved a 40% faster time-to-market for new features by creating and executing a streamlined product roadmap, ensuring the company stayed ahead of market demands and competition.
• Elevated customer satisfaction by 15% through precise prioritization of features based on customer feedback, market analysis, and close collaboration with cross-functional teams.
• Boosted product usability and performance by translating complex business requirements into clear, actionable user stories, resulting in enhanced user experience and product performance.
• Generated actionable insights that directly informed business decisions by leveraging data analysis tools like SQL and Excel, leading to better resource allocation and product enhancements.
• Improved cross-functional team productivity by 20% through Agile ceremonies and sprint optimization, ensuring alignment between product, development, and QA teams for seamless delivery.
• Enhanced business outcomes by crafting go-to-market strategies that not only accelerated product adoption but also led to significant revenue growth across key product lines.

Pune, Maharashtra, India

• Effectively handled escalation points for Mobility Solution Consultation, showcasing expertise in managing enterprise mobility solutions such as Citrix XenMobile, Good Technology, BlackBerry.
• Demonstrated strong leadership as the MDM lead, ensuring quality control and troubleshooting, while successfully troubleshooting, integrating, and configuring XenMobile MDM, App Controller, and NetScaler for seamless.

Bengaluru, Karnataka, India

• Led a 10-member team, ensuring seamless integration of technical and operational components, fostering a collaborative and efficient work environment.
• Expertly managed escalation points for XenMobile and BlackBerry Front Tier support, demonstrating strong problem-solving skills and commitment to client satisfaction.

Noida, Uttar Pradesh, India

• Contributed as SME for MDM, MAM & MCM and Blackberry solutions preparing job aid for L3 support team members and co-ordinate with vendor whenever required within the predefined SLA.
• Planned, created, and deployed MDM Solutions for Android, IOS and Blackberry devices within an Enterprise environment.

Noida, Uttar Pradesh, India

Mumbai, Maharashtra, India