Responsible for the Monitoring Team Responsible for IT supportResponsible for IT infra

Operations and SupportDaily system monitoring, verifying and reviewing all hardware, server resources, systems and key processes etc.Regular security monitoring to identify possible disturbance, performing daily backup operations.Investigating and troubleshoot all issues related to IT infrastructure for internal teams or clients using telephone/emails etc.MaintenanceMaintain operational, configuration, or other procedures. Performing regular updates and upgrades as and when necessary.ProvisioningInstall new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements of the company/clientDevelop and maintain installation and configuration procedures and system standards

Configure network hardware such as servers, routers, and switches.Upgrade, repair, and maintain computer networks.Troubleshoot various network issues.Assist network architects with the design of network models whenever needed. Deploying and update company-wide software.Manage servers and operating systems. Implement security measures.Manage physical and cloud network storage.Provide technical support for both hardware and software issues our users encounterManage the configuration and operation of client-based computer operating systemsMonitor the system daily and respond immediately to security or usability concernsCreate and verify backups of dataRespond to and resolve help desk requestsUpgrade systems and processes as required for enhanced functionality and security issue resolutionAdministrate infrastructure, including firewalls, databases, malware protection software and other processesReview application logsInstall and test computer-related equipment

Install and configure software and hardwareManage network servers and technology toolsSet up accounts and workstationsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and modelsDevelop expertise to train staff on new technologiesBuild an internal wiki with technical documentation, manuals and IT policies

Monitoring systemsTroubleshooting, diagnosis, resolution & escalationInteracting with customers

Hardware and networking trainee