• Leading a team of 4 Direct Members and 20 plus indirect members and heading the Business Intelligence team within the Finance Function• Decision Support for Business Cases: Understanding the Requirements and development of models/Queries for information needs for Business Cases • Developing model for Customer Level Profitability for both brand BI system • Identifying from insights initiatives to deliver excellence in service to improve Customer Satisfaction levels continuously• Leading Business Analyst on BI requirements across 22 circles/regions

• Creating Leadership Dashboards on Branch Profitability, Break Even Analysis• Leading and Developing the Performance Management System for the Retail Liabilities• Managing the MIS & Reporting team for Retail Liabilities Division• Setting-Up BI Automation 200+ interactive Reports created across various• packs catering to the various business users with access to the same based on the roles & span of control.

• Assisting in implementing CVM across the country, Setting up the Channel• Campaign Management for diverse customer segments within Retail Liabilities • Delivery of Daily, Weekly and Monthly MIS and CVM Newsletters Liaising with various dept. for conceptualising / implementation and monitoring to achieve the CVM Goals• Developing tools for effective Management of Customer Relationships • Prepare & Publish Campaign Reports, Portfolio Distribution, Cross Sell & Up Sell Ratios• Train the CVM Managers to Push cross selling and transaction migration