Naresh Thoutam Email & Phone Number

Hennigsdorf, Brandenburg, Germany

- Understanding clients requirements and automating the business process dashboards- KPI Dashboards usingPower BI software- Extracting CustomerComplaints data from Zendesk and KPI creation

Berlin, Germany

-Troubleshooting day to day User issues- Creating Users, Roles, Profiles, Page Layouts, Record Types, and Assignment rules, Alerts, Actions, Reports, Dashboards, Outbound messaging, and Approval Processes.- Designing Custom objects, Custom fields, Page layouts, Custom Tabs, Custom Applications, Sandbox data loading, and moving to Production- Implementation of Security and Sharing rules at object, field, and record levels for different users at different levels of the organization- Training on usage of Salesforce.com to the Sales team

India

Business Development Manager for 27 “Prestige Exclusive” with € 350.000 revenue.• Branch operations in the North East Territory of Andhra Pradesh, India.• Won Excellence Award for two consecutive years for expanding the Franchisee network.• Expanded Prestige Exclusive Franchises from 15 to 27.• Increased LeadGen by 100% within 2 years driving Franchisee’s trade shows and events and innovative seasonal marketing ideas.• Improved Lead2Order conversion with CRM process design, campaigns and regular customer visits to ensure best customer service is provided at all stores.• Analyze pre and post market surveillance and established new franchises in upcoming markets.• Initiate Sales data analysis and data driven Product Marketing and Sales strategy for the stores.• Managing stores based KPI’s for Revenue generation, optimizing inventory level and delivery performance creating a culture of self-initiatives and entrepreneurship among the franchisee’s leading to overachieving sales and profit targets 2 years in a row by 130%.

Post Graduate Diploma In Management - Aima, International Business, Operations Management, Business Analytics, Strategic Management

Bachelor Of Technology - Btech, Biotechnology Engineering, A