Nargis Patel Email and Phone Number

- Online video consultation assists in understanding customer needs and providing services in accordance with their requirements. Treatment will be recommended.- To ensure customer safety, all new customers will receive pretreatment and post-treatment calls, providing tangible results that meet the expectations of customer satisfaction.- Making ensure that the city's NPS Quality score remains consistent on monthly basis.- Hand-holding escalation calls to determine the root cause of the problems.- Organizing professional therapist training to improve the quality of the service.- Responsible for overall operations, turnover targets of cities, team management, service standards of the clinics, and overall customer satisfaction.

- Signature Program H&G - Responsible for identifying training across PAN India and developmental needs and creating customized training and development programs to address the needs.- Audit - Evaluating instructor performance and the effectiveness of training programs, providing recommendations for improvement ensuring efficiency, effectiveness, and sustainability of the training.- Skin Experts (Skin Analysis Project) - Responsible for completion of Skin Experts Analysis training across PAN India, Sets performance metrics, evaluates productivity, and ensures that the learning and development objectives are met.- Assessments – Conduct & maintain assessment rolls that show the assessed value and status of all H&G employees.

- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.- Overall management of the Outpatient Services, which includes the registration, OPD billing, doctors' schedule & customer service.- Management of service excellence and soft skill training aspect of all team members.- Handling the team of 40 and their rosters.- Been an active part of NABH audits.- Handling online reviews, Patient feedback, and other patient-related grievances on daily basis.- Leading the service excellence meetings along with the other HODs, Facilities Directorand the Zonal Director.

- Responsible for overall Centre operations, turnover targets of clinics, team management, service standards of the clinics and overall customer satisfaction.- Establishing healthy business relationships within the market and other channels involved while developing excellent rapport with the clients/ associates by providing excellent customer satisfaction; setting-up territory goals and short term / long term budgets. - Rendering services to enable smooth flow of operations. Identifying scope for process enhancements for improved services & facilities; entrusted with the task of managing daily operations. Conceptualizing & implementing strategies for acquiring business from clients and utilizing potential of existing accounts.- Shouldering the responsibility of reviewing & interpreting the competition & market information to fine-tune strategies whilst identifying prospective clients, generating business from new accounts and developing them to achieve consistent profitability and enhance revenue.- Driving efforts across developing, recruiting, managing and monitoring the performance of multi-skilled work force; looking after overall performances of the staff while setting performance parameters, deadlines & work delegation for them & providing them various accolades to motivate them on regular basis. - Pioneering efforts across effective communication within the organization for strategic deployment of plans & policies; deftly managed the whole gamut of administrative matters viz., providing a solution to the team & Report Generation.- Built cordial relationship with the clients through regular interactions & apprising them with company’s value propositions, thereby ensuring strict adherence to quality standards whilst achieving pre-set target.

- Managing and maintaining day-to-day operations- Handling office tasks- Coordinating with the team - Implementing efficient workflows- Managing schedules- Maintaining effective operations- Optimizing procedures and productivity- Analyzing and solving problems- Developing policies and procedures- Conducting audits- Providing customer service- Maintaining records and databases- Tracking inventory and ordering supplies