• Overseeing the Operations Team of 8 employees and managing a collaborative work environment and balanced scorecard.• Manage all incoming correspondence via MBF Pool ID, mail, fax, couriers, Alfa Cases, Onpoint CWB such as, Payouts/BOS, Transfers, Insurance losses and daily reporting, and lead incompletion of these tasks.• Manage mail room, imaging and reception.• Manage, coach and develop operations service team.• Maintain strong relationships with both internal and external… Show more • Overseeing the Operations Team of 8 employees and managing a collaborative work environment and balanced scorecard.• Manage all incoming correspondence via MBF Pool ID, mail, fax, couriers, Alfa Cases, Onpoint CWB such as, Payouts/BOS, Transfers, Insurance losses and daily reporting, and lead incompletion of these tasks.• Manage mail room, imaging and reception.• Manage, coach and develop operations service team.• Maintain strong relationships with both internal and external customers.• Coordinated team meetings with other team leaders to address internal and external customer issues.• Inspired each and every team member to perform and produce their best.• Determine the duties and responsibilities of individuals in a team.• Maximized my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.• Analyzed the individual performance of each team member and motivated them to perform even better. Completed 1:1 session with each employee on weekly and on monthly basis.• Organized training workshops to improve the performance of the members who were lagging behind in terms of performance. • Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.• Supported with AQM call miner for Remarketing, Collections and customer service teams.• Work with other departments to ensure all outstanding discrepancies are taken care of.• Completed all ABC/ ICS testing for paid ahead report and daily transfers to ensure all in compliance.• Hire and perform internship interviews on yearly basis.   Show less

• Process Daily and Monthly Invoices and cheque requests thru HOV system.• Process Vendor Setup and payments for cheque requests and Invoices.• Completed all testing requirements related to Lockbox, Operational Reporting and CWB & Doc Management portal for launch of Alfa System.•Responsible for company wide AMEX Card activities and performed monthly audits.• SME for ALFA, EOS & Cognos Reporting and Lockbox Systems.•Updated all SSAP vendors on Auto debit. • Responsible… Show more • Process Daily and Monthly Invoices and cheque requests thru HOV system.• Process Vendor Setup and payments for cheque requests and Invoices.• Completed all testing requirements related to Lockbox, Operational Reporting and CWB & Doc Management portal for launch of Alfa System.•Responsible for company wide AMEX Card activities and performed monthly audits.• SME for ALFA, EOS & Cognos Reporting and Lockbox Systems.•Updated all SSAP vendors on Auto debit. • Responsible for UAT, Regression testing for Lockbox, OnPoint, ECM (e Contact Management System), EOS, Cognos Reporting and ALFA Workflow Testing for Cash Management and Accounts Payable.• Responsible to maintain proper communication between F&C Readiness team with US and Canada to ensure nothing is missed in Nexus Launch within Finance and controlling team.• Member of F&C newsletter team and health and safety committee. Show less

• Process Daily cash/cheque/wire payments on company designed software• Balanced Bank Deposits on daily basis.• Reconciled the customers’ accounts/Perform Transfers and Reversal of payments when requested.• Analyze reports daily for Both Mercedes-Benz and Truck accounts.• Communicated with head office in USA for balancing and reconciling customer accounts, missing wire payments, daily DBR balancing, and Bank Statements.• Work on Workbaskets, ACH for both Truck and Car… Show more • Process Daily cash/cheque/wire payments on company designed software• Balanced Bank Deposits on daily basis.• Reconciled the customers’ accounts/Perform Transfers and Reversal of payments when requested.• Analyze reports daily for Both Mercedes-Benz and Truck accounts.• Communicated with head office in USA for balancing and reconciling customer accounts, missing wire payments, daily DBR balancing, and Bank Statements.• Work on Workbaskets, ACH for both Truck and Car Accounts• Involved in the testing for the new system (Infolease) and I.S.O. testing• Involved in Sarbanes Oxley & Integration Projects Show less

• Answered lease end inquiries from customers and dealers.• Terminated matured accounts and billed excess wear and tear charges.• Administrated special programs such as the “Pull Ahead”.• Completed all workbaskets to move funds and closed all maturity accounts.• Completed cheque requests through HOV payable system for overages on closed accounts. • Quoted payoffs and provided account information to customers and dealers using Lemans, CASS, Web AMS, and FAW.• Created… Show more • Answered lease end inquiries from customers and dealers.• Terminated matured accounts and billed excess wear and tear charges.• Administrated special programs such as the “Pull Ahead”.• Completed all workbaskets to move funds and closed all maturity accounts.• Completed cheque requests through HOV payable system for overages on closed accounts. • Quoted payoffs and provided account information to customers and dealers using Lemans, CASS, Web AMS, and FAW.• Created detail vehicle returned invoices and billing letters to dealers.• Trained new employees  Show less

• Process Daily cash/cheque/wire payments on company designed software• Balanced Bank Deposits on daily basis.• Reconciled the customers’ accounts/Perform Transfers and Reversal of payments when requested.• Analyze reports daily for Both Mercedes-Benz and Truck accounts.

• Answer Incoming Customer / Dealer Phone calls for Daimler Truck and Mercedes-Benz Customers.• Prepare BOS and Release Letters.• Prepare Transfer documents for both brands and follow up until transfers are completed. • Maintained high level of customer satisfaction through CSI/DSI.• Worked on many process improvements, such as cross training employees on both brands.

• Process Daily cash/cheque payments on RUMBA software• Balanced Bank Deposits on daily basis.• Reconciled the customers’ accounts/Perform Transfers and Reversal of payments when requested using Freightliner Systems.• Analyze reports daily for Both Mercedes-Benz and Truck accounts.• Involved in the testing for the new system (Infolease) and I.S.O. testing• Involved in Sarbanes Oxley & Integration Projects

• Answer Incoming Dealer Phone calls• Discounted and funded Lease/Retail contracts for both Mercedes-Benz and Daimler Truck.• Started Discrepancy Team as process improvements.• Managed all discrepancy contracts for both MBF and DTF and funded once resolved.