Narinder S. Email & Phone Number

India

Building the domestic business Responsible for LMD of Samsung productsTrucking, Air and project cargo.Project lead- TMS and eCommerce

India

• Successfully launched Samsung e-shop order fulfillment centers in 7 cities across India• Implemented and managed logistics operations for e-Shop orders, including design of TMS and WMS systems• Negotiated favorable contracts with key logistics and warehousing vendors, resulting in 5% reduction in procurement costs• Increased pool from 20 to 250+ Pan India.• Lead LD biz. team and won Primary distribution biz. of SIEL.• Reduced LD cost on existing lanes by 12% annually.• Lead leased trucking project and streamlined OEM to factory supply.• Led global supply chain transformation project, seamlessly transitioning to new ERP system and achieving improved visibility and streamlined processes• Proven ability to develop and implement creative solutions to complex problems.• Identified issues, analyzed information and provided solutions to problems.• Demonstrated creativity and resourcefulness through development of innovative solutions.

New Delhi Area, India

Operations Management➢ Lead a team to increase middle mile Prime network to 3&4 tier cities & managed linehaul activities (Air & Surface) Worked closely with network design, distribution and procured logistics teams.➢ Improved speed by network optimization of air & FTL/PTL modes. Reduced cost by optimizing overall network cost & WPS. Per shipments cost reduced by 14 INR. Monthly savings of 8 lakhs INR. Enabled 1500+ new pin codes.➢ Coordinated with cross functions for providing inputs for process control & ensured end-to-end resolution; initiated andsustained efforts for bettering Customer Satisfaction through regular relationship calls, identifying & conductingconsultation sessions with stakeholders.➢ Worked closely with external authorities in Government/ Non-government agencies like Airport authority of India, GMR,Ministry of Civil aviation, Domestic air cargo committee, Celebi, Air India, Indigo, Spice Jet,Vistara & Blue Dart.➢ Designed engagement strategy with partners to scale up operations during special sales events.Achievement:• Achieved cost reduction goal of Air & Surface co-loading in the year of 2018 by saving approx. 1.4 & 2.2 cr• Initiated and set up first Direct Contract with Indian Domestic Airlines in 2018 for premium shipments.

New Delhi Area, India

• Member of the core team to launch D2C tech enabled logistics & warehousing solutions for SME sellers.• Created and piloted a new Revenue Monetizing Capability for Amazon Transportation Services (ATS) from Amazon.in sellers called Ship with Amazon (SWA) with best-in-class features set for B2C & B2B shipping needs.• Scope out strategic partnerships with e-commerce market place enablers like Majento & Shopify.• Conducted in-depth market research and extensively profiled 3K+ customers to understand requirements of targeted segments for modifying product release roadmaps. Identified new accounts and initiated key account pre-selection process in the vertical. Developed and introduced a beta program for 50 pilot customers that facilitated the testing of several product features being planned for the final release.Achievement: • Successfully launched Amazon's Internal Programs for Sellers-Buyers to create more stickiness for the Amazon brand in India with cutting-edge features that are Optimizing technologically fully integrated with e-Commerce platform service providers like Order Aggregators, Web-store fronts and Third-party Delivery Partners. • Enabled the 1-2 days shipping capability across 150+ cities as part of the Amazon Prime Launch. • Clocked revenue of 80 million in Beta release period, which is highest in Pan India.

Agra, Uttar Pradesh, India

New Business Development & account managementResponsible for new business development & retention of old base in Agra, Mathura, Firozabad, Kanpur territory. Prior to my joining the overall business was less than 21 lakh/month which was grown to 53 lakh/per month. Base account were 50 which increased to approx. 90+ international accounts generating revenue of 75 K $ per month. Includes small parcel and freight movements. Top clients were Oswal Industries, Kapsons, ACPL, Euro safety footwear, Tej International, Superhouse,etc.Achievement: Growth of 180% YOY. DSO reduction from 150 days to 45 days.

New Delhi Area, India

• Managed accounts and met / exceeded targets relating to revenue growth, profit margin, mix of products and services sales, customer retention and customer acquisition. • Dealt with various key accounts for their supply chain solution for international & domestic logistics requirements; ensured the resolution of all customer escalations through a team of CS representatives.• Utilizing Sales Force Tool for effective customer & territory planning; spearheading call management and pipeline management• Onboarded E-commerce, UN agencies and strategic accounts.Achievement• Successfully achieved the winner position in Prestigious Ambassador Club for highest sales achiever Pan India.• Developed the concept of aggregating parcels for small E-com sellers. • On boarded 400 + small & Mid-size E-com customers & opened franchise for collection & drop off of parcels with late cut offs, this enables in offering better pricing to sellers & operations also had single pints to collections which saved time, efforts & costing. Worked with Operations & Planning & Engineering team for designing process. This generated additional revenue & same was also replicated in other clusters. • Worked with cross functions on new product to handle highly sensitive parcels and provided solution to AIMA for examination material movement.• Setup solution & process for online aggregators business model.

New Delhi Area, India

• Member of the core team involved in transition of Pafex accounts. Setting up mechanism for major accounts, SME’s and Co-loader accounts. Responsible for NBD & existing business in Delhi cluster.• Business Retention and Customer Experience: Support growth and retention of business by working with the stakeholders to achieve service and revenue objectives. • Achieved revenue in all parameters and support given to nurture new accounts to achieve targets.• Enhanced the coverage plan delivering revenue, capability calendar progress in line with plans to increase YoY growth by 65 % of key accounts & 300 % YOY growth of domestic accounts.

New Delhi Area, India

• Responsible for all IB & OB activities of Import and Export shipments including customs clearance• Planning of Receiving, sorting, examination and further connections to delivery centres through milkrun vehicles and upcountry through commercial airlines.• Core member to start operations from Delhi gateway. Responsible for ramp operations• To handle pre-post post flight related activities in Ramp. Load planning & ground operations.• OJT of new joiners, actively participated and supported in setting up new hub at Delhi airport cargo terminal.• Successfully coordinated all airport operations for cargo air freighter, including ramp operations, handling ground equipment LSP's, DG operations, and aircraft turnaround.• Conducted setup of new airport warehouse, ensuring smooth operations.• Worked with external agencies to ensure compliance are met (DIAL, Customs)• Oversaw the implementation of new quality control measures, SOP, and training programs in collaboration with the L&D team.• Established cross-functional alignment to settle down airport warehouse operations.• Collaborated with government and airport agencies to manage seamless operations.• Managed senior-level personnel working in marketing and sales capacities.• Adaptable and proficient in learning new concepts quickly and efficiently.• Resolved problems, improved operations and provided exceptional service

Executive Advance General Management Program, Business Administration And Management, General

Diploma In Import And Export Management

Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General, A