•Account Management of new and existing customers.•Growing accounts through up-sells and cross-sells, client renewal/expanding contracts, and advising clients on long-term growth strategies. •Managing daily enquiries from venues and clients, including qualifying and quantifying these enquiries. •Regular venue visits to foster and developing relationships and developing these into longstanding valued clients and customers. •Building a database of current, existing and potential customers using the CRM to maintain accurate customer records, including correspondence. Ensuring this is up to date with potential and confirmed business, showing the value of these jobs. •Regularly forecast account metrics – the quarterly sales results and annual forecasts. •Attending management meetings on a quarterly basis to discuss, review and implement strategies. •Working with Marketing to identify, qualify and exploit opportunities from various marketing campaigns.

•Successfully provided coaching and feedback to teams of up to 30, including team managers and senior development managers whereby they have secured government contracts across two sites.•Leading a team that have excelled in achieving their monthly stats and targets.•Trained and inducted over 50+ employees, 20 of which have gone into senior management positions. •Interviewed and recruited a team of 20+ employees successfully. •Successfully developed the SME programme with weekly workshops, modules, 121 session’s which has increased employee development and improved the team stats by 45%.

•Consistently achieving sales targets and exceeding KPI’s, won top salesman 3 months running. •Successfully stayed in the top category for competency and processes, scoring over 95% each month.•Executed a key role in ensuring successful launch of a new product offering. •Extensive experience in working with various stakeholders.•Generated 47% of the business through networking events and closing deals through cold calling.

•Worked in the Domestic Abuse Investigation Unit, investigating and managing risk in High-Risk Domestic Abuse cases. •Supervised a team of 6 and investigating offences ranging from assault, to attempted murder, to rape and instances of Honour Based Abuse.•Responsible for gathering evidence, interviewing witnesses, making arrests, managing the process of complex investigations which are dealt at a Crown Prosecution level.•External and internal engagement with different departments to create ongoing working relationships and collaboration.

•Provided quality leadership and supervision to a neighbourhood team of police officers and staff with the task of significantly reducing crime in a high crime rate area.•Controlled the crime rate by 40% through designing and leading clear, defined, and tactical operations.•Joined a proactive arrest team, as part of a specific operation. •Responsible for locating and processing criminals which other officers struggled to find and included various covert tactics.•Located individuals and arrested them using intelligence along with interviewing and processing the suspects to court.•Mentored Graduate Trainees who started the Graduate scheme Degree programme.