Narinder S. Email & Phone Number

Narinder S. is a Fraud Specialist at Sportsbet.

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  Fraud Specialist

  Sportsbet

  Jun 2021 - Present - Australia

  Monitoring Fraudulent Activities: Diligently monitoring transactional data and user activities to swiftly identify and mitigate fraudulent behaviors, safeguarding the platform against financial losses and maintaining trust among users.Managing Chargebacks and Disputes: Responsively addressing chargeback claims and disputes, conducting thorough investigations to assess their validity, and preparing robust defenses to protect the agency's financial interests and uphold fair play.Addressing Customer Inquiries and Escalations: Providing prompt and empathetic responses to customer inquiries and escalations related to fraud concerns, ensuring transparency and accountability while maintaining a positive user experience.Utilizing Data Analysis for Fraud Prevention: Employing sophisticated data analysis techniques to identify patterns and anomalies indicative of fraudulent behavior, informing the development and optimization of fraud prevention algorithms and protocols.Collaborating Across Departments: Collaborating closely with cross-functional teams such as AML, customer support, and Cyber Security to share insights, coordinate responses to emerging fraud threats, and implement proactive measures to enhance fraud detection and prevention capabilities.Maintaining Bank Relations: Managing communication channels with banking partners, promptly addressing inquiries, and fostering collaborative relationships to facilitate the exchange of information and strengthen efforts to combat fraud.Staff Training and Development: Conducting training and shadowing sessions to equip colleagues with the knowledge and skills necessary to identify and mitigate fraud risks effectively, fostering a culture of vigilance and accountability across the organization.