Narinder Singh Email & Phone Number

Seattle, WA, US

• Work as the technical lead subject matter expert for AWS services and provide technical direction and guidance to enterprise customers and internal architects.
• Point of contact for customers' cases that have been escalated, which are frequently the most difficult and important.
• I troubleshoot complex issues that incorporate both high-level perspectives of Amazon Services into customers' architectures.
• Collaborate with customers, partners, and internal teams to drive the product vision and its prioritization.
• Gather data and feedback around the AWS services to conduct case studies and present them to stakeholders for further improvements.
• Building automated troubleshooting workflows for AWS networking services facilitates auto-resolution for customers as well as support engineers.

Seattle, WA, US

• I worked directly with an average of 15 customers daily and assisted them with configurations and troubleshooting complex architecture.
• Provided recommendations to the key customers throughout the migration regarding user authentication, authorization, data encryption, network security, system security, vulnerability assessment, distributed denial of.
• Created reports of metrics impacting customers to help drive product improvements and measure support success and service performance.
• Created a roadmap for the most-awaited features of AWS networking services and led it until it was publicly released.
• Created the internal service onboarding roadmap, delivered trainings, and created a reference guide for the VPC Lattice service launch.
• I analyzed and pinpointed data trends to drive internal and customer-facing platform improvements and led several technical trainings for North America.

Seattle, WA, US

• Assisted customers to implement IPSEC and SSL-based solutions to provide secure connectivity between their on-premises networks and the AWS cloud.\
• Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems using 3rd party tools like: Packet Capture, IPerf3, MTR, Traceroute, Ping.
• Collaborated with the support team to assist client stakeholders with emergent technical issues and develop effective solutions to restore the production environment.
• Collaborated with architects and engineers to design networks, systems, and storage environments that reflected business needs, security specifications, and service level requirements.
• Including occasionally participating in bug bash events to identify service-level technical bugs.
• Evaluated firewalls and monitored threats to establish secure cloud environments.

Seattle, WA, US

• Performed network troubleshooting of Amazon services utilizing technologies such as TCP/IP, DNS, DHCP, firewalls, routing, and switching.
• Troubleshoot problems related to infrastructure and performance for AWS networking services.
• Resolved customer issues by presenting solutions and workarounds as per the customer's use case.
• Communicate with clients to understand system requirements and provide technical guidance for basic architecture deployment.
• Configured and supported IPSEC-based VPNs on IPSEC-capable devices such as Cisco ASA, Juniper JUNOS, Juniper ScreenOS, Yamaha, Fortinet, Sonicwall, Checkpoint, and Palo Alto.
• Participated in 24/7 on-call rotation to support enterprise customers.

Fairfax, Virginia, US

• MIS 330 - Systems Analysis and Design
• Assisted students with their ongoing IT projects which is focused on development of real-world Applications.
• Developed guides and IT course materials to reinforce lecture information and help students learn.
• Conducted lectures and hosted daily office hours for 175 undergraduate students.
• Evaluated and graded examinations, assignments or papers and recorded grades.

• Co-founded an e-commerce company which provided meal service to working professionals and students.
• Identified, debugged and fixed mobile application bottlenecks and problems.
• Developed logic flowcharts and diagrams to use in program coding and workflow planning.
• Worked with local vendors for meal preparation and managed over 50+ order placed through the company's mobile application.

Master'S Degree, Telecommunication And Computer Networking

Bachelor Of Technology - Btech, Computer Science

Diploma, Computer Science