Narinder Singh Email & Phone Number

Seattle, Wa, Us

• Work as the technical lead subject matter expert for AWS services and provide technical direction and guidance to enterprise customers and internal architects.• Point of contact for customers' cases that have been escalated, which are frequently the most difficult and important.• I troubleshoot complex issues that incorporate both high-level perspectives of Amazon Services into customers' architectures.• Collaborate with customers, partners, and internal teams to drive the product vision and its prioritization.• Gather data and feedback around the AWS services to conduct case studies and present them to stakeholders for further improvements.• Building automated troubleshooting workflows for AWS networking services facilitates auto-resolution for customers as well as support engineers.• I mentor engineers by conducting frequent office hours to provide a safe space for them to think out loud and explore new ideas. So far, I have mentored 16 internal and 12 external engineers.• Lead soft skills and quality training launches for global support engineering.• I am involved in the hiring process, where I conduct interviews by creating interview questionnaires, job descriptions, and post-interview assessments.• I provide root cause analyses (RCAs) and decompose complex problems into simple, straight-forward solutions.• Developing internal and external training content and documentation for all networking services.

Seattle, Wa, Us

• I worked directly with an average of 15 customers daily and assisted them with configurations and troubleshooting complex architecture.• Provided recommendations to the key customers throughout the migration regarding user authentication, authorization, data encryption, network security, system security, vulnerability assessment, distributed denial of service (DDOS) prevention and mitigation, and resource monitoring.• Created reports of metrics impacting customers to help drive product improvements and measure support success and service performance.• Created a roadmap for the most-awaited features of AWS networking services and led it until it was publicly released.• Created the internal service onboarding roadmap, delivered trainings, and created a reference guide for the VPC Lattice service launch.• I analyzed and pinpointed data trends to drive internal and customer-facing platform improvements and led several technical trainings for North America.• I created an AWS Site-to-Site VPN and AWS VPC Transit Gateway technical guide for aspiring subject matter experts within AWS.• I designed eight internal and external automations for our engineers and customers to resolve the issues faster and in a more efficient way.• Assisted customers with new features and educated them on how they could fit within existing architecture.• Documented corner-case scenarios and troubleshooting workflows in Amazon Web Service (AWS) internal knowledge databases.

Seattle, Wa, Us

• Assisted customers to implement IPSEC and SSL-based solutions to provide secure connectivity between their on-premises networks and the AWS cloud.\• Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems using 3rd party tools like: Packet Capture, IPerf3, MTR, Traceroute, Ping, Top, etc.• Collaborated with the support team to assist client stakeholders with emergent technical issues and develop effective solutions to restore the production environment.• Collaborated with architects and engineers to design networks, systems, and storage environments that reflected business needs, security specifications, and service level requirements.• Including occasionally participating in bug bash events to identify service-level technical bugs.• Evaluated firewalls and monitored threats to establish secure cloud environments.• Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.• Mentored and trained peer engineers on networking technologies and best practices.

Seattle, Wa, Us

• Performed network troubleshooting of Amazon services utilizing technologies such as TCP/IP, DNS, DHCP, firewalls, routing, and switching.• Troubleshoot problems related to infrastructure and performance for AWS networking services.• Resolved customer issues by presenting solutions and workarounds as per the customer's use case.• Communicate with clients to understand system requirements and provide technical guidance for basic architecture deployment.• Configured and supported IPSEC-based VPNs on IPSEC-capable devices such as Cisco ASA, Juniper JUNOS, Juniper ScreenOS, Yamaha, Fortinet, Sonicwall, Checkpoint, and Palo Alto.• Participated in 24/7 on-call rotation to support enterprise customers.

Fairfax, Virginia , Us

MIS 330 - Systems Analysis and Design• Assisted students with their ongoing IT projects which is focused on development of real-world Applications.• Developed guides and IT course materials to reinforce lecture information and help students learn.• Conducted lectures and hosted daily office hours for 175 undergraduate students.• Evaluated and graded examinations, assignments or papers and recorded grades.

• Co-founded an e-commerce company which provided meal service to working professionals and students.• Identified, debugged and fixed mobile application bottlenecks and problems.• Developed logic flowcharts and diagrams to use in program coding and workflow planning.• Worked with local vendors for meal preparation and managed over 50+ order placed through the company's mobile application.

Master'S Degree, Telecommunication And Computer Networking

Bachelor Of Technology - Btech, Computer Science

Diploma, Computer Science