- develop, document and publish consistent standards and procedures to simplify PMO process adaption- develop & maintain collaborative working relationships with WS- establish and maintain quality assurance review checks to monitor the quality of reporting to Senior Management- proactively highlight and escalate key delivery milestones, risks and issues to Senior Management- implement Investment Governance and Execution Governance processes and templates, assist the program and project team in delivery- implement agreed regular process-reporting mechanisms for all projects, monitor the routine progress of projects (incl. requirements, milestones, risks and issues)- facilitate the quality review process for programs and projects- managing multiple ad hoc and short timeframe requests- identify opportunities for process improvements- host meetings for the WS and Senior Management

-process manager (team of 14), OTC; Collections -process stabilization (transition phase); matrix creation; processadaptation-facilitating communications with stakeholders (CFOs/CEOs) at a business level -identifying and driving process improvement opportunities, projects aligned with business initiatives and customer needs -performing data analysis (volumes; historical data; customer behavior) so that the derived knowledge can be used to make informed decisions on the process -understanding the business and translating the requirements into technical solutions implementation of QPA’s/RPA’s in the process -designing, creating and scheduling regular charts/dashboards/PPT presentations; coordinating ad-hoc reports/projects -monitoring and proposing improvements of the process efficiency to maintain in line with the target -supporting with expertise and motivating the designated team in reaching the targets and in any difficult interactions with the customers

• Deliver soft skills trainings within the company• Participate in all continuous improvement activities and identify all requirements for curriculum development and enhancement;• Prepare and develop training material based on corporate requirements;• Ensure compliance of corporate standards and procedures in training sessions.

• Credit and Collections Specialist - Assisting the collection, management, and resolution of outstanding invoices from past due accounts from assigned portfolio, covering Global Major customers from EMEA, Russia, CIS and Baltic countries;- Handling and delivering weekly calls to our Process Owners (Genpact client) , regarding collection statistics, customer behavior and improvement resolutions;- Management of debtors’ ledger- Resolution of internal and external queries- Month end processing and reporting- Creation of invoices and other legal documents- Interaction with OFAC sanctioned clients-Mediating between the clients and the various departments in AR (Sales, Cash Applications, Billing, Finance) according to tasks;-Pulling out reports and holding by-monthly conference calls with Sales/ Billing Department and/or the Process Owner (Genpact client) regarding the top most sensitive cases and accounts, with thepurpose to unblocking the developments and accomplish improvement resolutions;-investigating and resolving discrepancies such as Short, Unapplied and Unidentified Payments;-accountable for reducing delinquency;-establishing and maintaining effective communication and relationship with customers, as well as with the fellow departments;

-Ensure learning & development opportunities for the team. -Delivering process training to new joiners and team members, ensuring they complete their learning path in a timely manner;-Facilitate the integration of content with the knowledge and experience of the trainees; -Lead and organize cross-training within the assigned team;-Update the Standard Operations Procedures (SOP);

• Support HR initiatives within the assigned team;• First point of contact for Training and HR enquiries;• Implement the HR communication calendar;• Coordinate HR projects & initiatives.

• Book incoming payments: bank statement, remittance advices;• Process credit notes and refunds;• Manage unapplied cash: unapplied/unidentified payment investigation;• Coordinate query resolution/dispute management: verbal & written communication with the clients, verbal & written communication with related departments (Sales and Billing department);• Solve client inquiries in a professional manner.

-Managing, developing, and implementing sales promotion policies-Programming and initiating to maximize the profits of the organization's sales-Researching, evaluating and recommending enhancements to the market positioning of the organization's products.

-researching topics and background information for items to be featured on the programmesplan and rehearse shows-writing and sometimes memorize scripts-liaising with other members of the production and technical teams-introducing and hosting programmes-interviewing guests in the studio, by telephone or on location-playing music-reading short news, traffic, sport, commercials or weather reports-providing links between programmes-Improvising-'driving' the desk and operate some of the technical equipment for recording and playback, using computers to cue up and play music and jingles - in radio work-keeping the programs running to schedule, responding positively and quickly to problems or changes and improvising where necessary-keeping in contact with the director and production team in the studio gallery, via ear-piece link (within television)-meeting with the production crew to assess or review the broadcast and to plan the next broadcast.

-generating ideas for stories, or taking a brief from a news editor/producer-researching stories through personal contacts, the internet and other sources-deciding on the most appropriate angle to approach the story-booking and briefing interviewees-recording interviews - in person, or through telephone or studio links - and sometimes conducting them live-speaking directly to camera or tape-finding appropriate images or sounds - either by recording fresh material, or retrieving them from library stock-writing introductions and scripting film material-adapting material for use in other formats and programmes.