Narine Stepanyan Email & Phone Number

Glendale, California, United States

In my role as an Account Manager, I’ve had the chance to work closely with a wide variety of clients, helping them grow through meaningful partnerships and personalized solutions. I believe that strong communication and a deep understanding of each client’s unique goals are key to long-term success.Here’s a glimpse of what I focus on: -I proactively stay connected with prospects and clients, whether it’s through phone calls, emails, or any other way they prefer to communicate.-I’m always on the lookout for trends in online marketing and data patterns, identifying areas where we can optimize strategies.-I regularly provide clients with detailed performance evaluations and data-driven recommendations to help them stay ahead.-As the main point of contact, I collaborate with clients to set clear objectives and make sure we’re hitting the right metrics.-Together, we come up with creative and tailored strategies to meet their specific business needs.

Yerevan, Armenia

During my time at SoftConstruct, I focused on ensuring that the AM, KAM, PM, Sales, Scouting and some other departments ran smoothly and that our partners received top-notch support. It was a fast-paced environment, but I enjoyed the challenge of balancing efficiency with quality.Here’s what my role looked like:-I monitored the sales department’s operations. Whether it was through Intercom or Zoho, I made sure communication was seamless, and customer service was always a priority.-I kept a close eye on project processes, using Confluence to encourage collaboration and make sure everything was delivered on time.-Partner support was a key area for me. I regularly monitored workflows through Jira boards, fine-tuning where needed to keep customer satisfaction high.Though it was a short tenure, it gave me invaluable experience in maintaining quality in a fast-moving department.

Yerevan, Armenia

I’m passionate about sports analytics and the art of predicting outcomes, whether in sports, politics, or entertainment. During my time at BetConstruct, I had the opportunity to combine data-driven insights with creativity, making accurate predictions and designing engaging betting experiences. From political events to local sports and award ceremonies, I specialized in crafting unique, exciting betting events tailored to our partners' needs.What I bring to the table: - A proven ability to deliver accurate predictions across a variety of domains—sports, politics, TV shows, movies, and more. - Expertise in planning and executing innovative special betting events that captivate and engage audiences. - Comprehensive reporting on turnover and liabilities, offering valuable insights by partner, event, and market. - Strong regional analysis skills, helping uncover growth opportunities through local sports and events.

As a passionate and dedicated Game Quality Monitoring Specialist, I focused on delivering exceptional gaming experiences by ensuring top-tier quality and performance. My role involved identifying and resolving gameplay issues, working closely with bookmakers/managers to enhance the overall gaming experience.Key Skills: - Expertise in analyzing games to detect bugs, glitches, and gameplay issues. - Data-driven approach to evaluating game performance and providing actionable optimization insights. - Extensive experience in conducting quality assurance testing for smooth, engaging gameplay. - Strong collaboration with cross-functional teams to maintain and improve game quality.

During my internship at VivaCell-MTS, I developed a solid foundation in customer service, providing top-notch support and effective sales consultations. This experience allowed me to sharpen my interpersonal and communication skills while contributing to the success of the team.Key Responsibilities: -Delivered timely and efficient customer support, ensuring inquiries and issues were resolved with care. - Offered personalized consultations, helping customers find the right solutions for their needs. - Played an active role in sales efforts, contributing to achieving targets and driving revenue growth.

Graphic Design

Bachelor'S Degree, Natural Resource Economics