Narineh North Email and Phone Number

- Business Development, Marketing Manager and Senior Relationship Manager for a High End Luxury 227 unit live/work property- Participated in internal and external strategic planning, execution and statistical analysis of all marketing and leasing- Created documents and training manuals to ease the daily work flow of the marketing, operations and sales team- Hired, trained and managed leasing agents, operations, front desk staff and special event employees- Participated in designing and implementing the internal client lead and tenant database- Prepared annual budgets, monitored accounts receivables and approved accounts payable- Investigated and resolved tenant complaints and enforced rules of occupancy- Communicate regularly with tenants, contractors, vendors and maintenance staff

-Client Services Manager for a new high-end premium wireless service with a 24/7 team of Voce Assistants (concierge/personal/technical assistants)-Managed team of 40 agents to ensure the highest level of service-Trained, developed, and motivated the Care team with systems, sales, products, and service -Assisted in design and implementation of customer CRM tool -Developed and executed Care Center tools, source personnel, and implemented policies -Assisted with Accounts Payable and Receivable -Responsible for service and sales success of existing Voce Assistants

-Hired and trained new employees in all aspects of the cellular industry including products and sales skills-Responsible for two stores - Glendale, CA and Burbank, CA-Maintained each stores quotas of 100+ activations/upgrades per month-Responsible for phone and accessory stock and re-ordering products when necessary-Attended monthly meetings with master agents to discuss updates on price plans/commissions/new products/etc.-Maintained client files and records-Scheduled employees on a weekly basis-Liaised with carrier agents -Effective management of store budget-Maintained database of customers and sales leads-Marketing

-Responsible for building new accounts as well as maintaining existing accounts-Worked with clients to discuss pricing, scheduling, budgeting, and design of ads-Daily work with Microsoft word, Excel, Outlook and Internet-Consistently attained 100% of quota-Certificate in Sales Core Training Program