Narita Dev Email & Phone Number

Rivière-Du-Loup, Quebec, Canada

• Participe in projects, in the development of the various integration tools for the variousapplications• Formulate recommendations related to the front end and the back end• Contribute to testing on different web platforms and solutions• Support the team in the execution of various requests from internal and externalcustomers• Participate in various agile meetings

Mon

• Worked with customer service desk to ensure accurate guest check-in procedures• Handled difficult customers and issues related to flight booking• Aided elderly, disabled, and minors to board aircraft

• Advised travelers on cost of travel and use of travel points• Responsible for the timely issuance of travel documents (air, cars and hotels)• Prepared customer invoicing

SUPERVISOR• Trained, supervised and communicated responsibilities to front-line employees;boarding and arrival processes• Delegated roles to staff through a rotational basis• Ensured safety measures for all staff and travelersTICKETING AGENT• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed• Communicating with customers to answer questions about tickets, pricing, or flight schedules• Collecting payment from customers for airline tickets, including cash, and credit card transactions• Entering customer information into a computer system to issue tickets or update records• Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone• Processing boarding passes and checking identification of passengers FLIGHT EDITOR AGENT • Edited and monitored assigned flights through DCS (software) to ensure check-in,weight, and balance are correctly handled• Managed upgrades, downgrades, standby lists and reconciliation of passengernumbers with aircraft documents prior to departure• Prepared customer invoicingCUSTOMER SERVICE• Worked with customer service desk to ensure accurate guest check-in procedures• Handled difficult customers and issues related to flight booking• Aided elderly, disabled, and minors to board aircraft

Computer Science (Profile Web & Mobile), Computer Programming

1. Web design: HTML5, CSS3 2. Responsive web page: JavaScript, jQuery, Bootstrap 3. Database: MySQL, MS SQL, MongoDB, Oracle, Mongo Atlas.

Travel Agent, Aviation

Travel Agent Certificate Sirev, Revnet & PC Voyage

Cabin Crew, Aviation

Cabin Crew Certificate

Gestion De Commerce, Business/Commerce, General