• As the SME of Solar markets in multiple distribution zones, I leveraged this knowledge to provide comprehensive support in the end-to-end management of solar installations (both residential and commercial). This included coordinating site maintenance projects and maintaining effective communication channels with third-party stakeholders.• Demonstrated extensive experience in customer service and quality assurance, accumulated over 7 years. Leveraged this expertise to engage in… Show more • As the SME of Solar markets in multiple distribution zones, I leveraged this knowledge to provide comprehensive support in the end-to-end management of solar installations (both residential and commercial). This included coordinating site maintenance projects and maintaining effective communication channels with third-party stakeholders.• Demonstrated extensive experience in customer service and quality assurance, accumulated over 7 years. Leveraged this expertise to engage in collaborative work with others, building and maintaining strong cohesive teams, prioritising the achievement of monthly KPIs, generating progress reports and minimising escalations.• Processed applications and managed warranty claims, ensuring compliance with contract requirements and a comprehensive understanding of equipment warranties.• Collaborated closely with internal teams to drive efficient resolution of warranty claims and maintain a high level of customer satisfaction.• Managed quality assurance processes related to warranty claims, ensuring the timely resolution of issues and consistently meeting customer expectations.• Coordinated with risk and audit stakeholders to streamline the management of warranty claims, optimising efficiency and delivering prompt resolutions.• Coordinate invoicing and payments, ensuring accuracy and minimizing the risk of overpayment. Perform checks on billing errors and reconcile invoices.• Maintain up-to-date documentation of internal processes in HubSpot-CRM and ensure data cleansing in the CRM system. Reconcile data between HubSpot and Xero Invoicing.• Conduct monthly stock reconciliations with Solar Installation teams.• Provide general administration support to installers and the sales team. Show less

• Provided support to newly recruited Sales Representatives, enhancing their Energy market product knowledge in VIC. and NSW plus involved senior management in product knowledge initiatives.• Developed and implemented sales protocols and procedures to improve conversion rates.• Prepared regular sales reports and territory plans.• Conducted competitor research to identify customer preferences and market trends.• Created innovative sales strategies to achieve sales… Show more • Provided support to newly recruited Sales Representatives, enhancing their Energy market product knowledge in VIC. and NSW plus involved senior management in product knowledge initiatives.• Developed and implemented sales protocols and procedures to improve conversion rates.• Prepared regular sales reports and territory plans.• Conducted competitor research to identify customer preferences and market trends.• Created innovative sales strategies to achieve sales goals.• Addressed customer complaints promptly and professionally.• Conducted random compliance audits and provided training to sales associates to improve sales performance.• Attended educational workshops to expand industry knowledge.• Managed junior staff and participated in the hiring process of additional sales professionals.• Scheduled appointments with B2B clients and followed up on prospects. Show less

• Supported billing processes, ensuring accurate and timely billing for AGL clients.• Processed BPEM tasks and work items related to billing, coordinating with respective business units.• Handled new customer loading, recontracting reports, and billing inquiries for multiple regions.• Managed C&I Billing Inbox, resolving email inquiries and providing timely updates to stakeholders.• Investigated billing disputes, delivering high-quality customer experiences through accurate and… Show more • Supported billing processes, ensuring accurate and timely billing for AGL clients.• Processed BPEM tasks and work items related to billing, coordinating with respective business units.• Handled new customer loading, recontracting reports, and billing inquiries for multiple regions.• Managed C&I Billing Inbox, resolving email inquiries and providing timely updates to stakeholders.• Investigated billing disputes, delivering high-quality customer experiences through accurate and timely information. Show less

• Responded to inbound calls from residential and commercial customers regarding electricity and gas connections.• Managed administrative tasks, such as processing Solar PV paperwork and handling inquiries via email.• Liaised with other departments and distributors to ensure the progress of service orders.• Resolved process and system issues, working with systems like SAP CRM, XTRET, Hansen Hub, and Hub Net.• Maintained high customer satisfaction, adhering to non-negotiables… Show more • Responded to inbound calls from residential and commercial customers regarding electricity and gas connections.• Managed administrative tasks, such as processing Solar PV paperwork and handling inquiries via email.• Liaised with other departments and distributors to ensure the progress of service orders.• Resolved process and system issues, working with systems like SAP CRM, XTRET, Hansen Hub, and Hub Net.• Maintained high customer satisfaction, adhering to non-negotiables like data integrity and privacy. Show less

• Handled incoming phone calls from AGL customers, providing first-level resolution for inquiries.• Assisted new trainees in working with SAP system and investigating escalations.• Supported the Correspondence department in responding to email inquiries and maintaining reports.• Utilized systems like CISe, CISve, CISvg, SAP, and HUB for billing and account management.• Collaborated with the Transfers department to facilitate smooth account transfers.