Experienced and customer-focused professional with a proven track record spanning over 19 years in the Australian energy market. Well-versed in billing processes, data integrity, and customer service, I possess strong analytical and communication skills. I have a collaborative approach that enables me to work effectively in cross-functional teams, driving results and improving operational efficiency.I provide exceptional customer experiences and thrive in fast-paced environments. My adaptability allows me to grasp complex issues quickly and develop innovative solutions. I have a track record of successfully managing projects and teams, utilizing efficient time management and leadership skills to achieve desired outcomes. Additionally, my critical thinking abilities equip me to strategically analyse situations and make well-informed decisions.