As an IT Helpdesk Supervisor, I bring extensive experience in leading and optimizing support operations to ensure the seamless functioning of IT services within a dynamic enterprise healthcare environment. With a proactive approach and a commitment to excellence, I oversee a two-tier team, providing round-the-clock support and maintaining stringent service levels to guarantee the swift resolution of incidents.As a Platform Owner and Product Manager, I drive the development and optimization of digital platforms and products to meet the evolving needs of users and stakeholders. With a strategic mindset and a customer-centric approach, I oversee the end-to-end lifecycle of ServiceNow platform and products, from conceptualization to launch and ongoing enhancement. As a Platform Owner and Product Manager, I am dedicated to driving the strategic direction and success of digital platforms and products, leveraging my expertise to deliver innovative solutions that meet the needs of users and drive business growth.In summary, as an IT Helpdesk Supervisor, I am dedicated to ensuring the seamless functioning of IT services within our enterprise healthcare organization, leveraging my expertise to drive continuous improvement and deliver exceptional support to our users.

As the platform owner, I lead our IT service management efforts using ServiceNow. Providing a systematic and professional approach to the management of IT services, which helped the internal IT departments improve their efficiency, reduce risks, and ensure that their IT services support business goals effectively.Key areas of focus included:Service Strategy: This stage focuses on understanding customer needs, market spaces, and creating service strategies that align with business goals. It includes practices such as service portfolio management, financial management, demand management, and business relationship management.Service Design: This stage involves designing new IT services as well as changes and improvements to existing services. It includes practices such as service catalog management, service level management, capacity management, availability management, service continuity management, information security management, and supplier management.Service Transition: This stage focuses on transitioning new or changed services into the live environment with minimal disruption. It includes practices such as change management, release and deployment management, service asset and configuration management, knowledge management, and transition planning and support.Service Operation: This stage involves managing the day-to-day operation of IT services to ensure they meet agreed-upon service levels. It includes practices such as incident management, problem management, event management, request fulfillment, and access management.Continual Service Improvement (CSI): This stage focuses on ongoing improvement of IT services based on feedback and performance analysis. It includes practices such as service review, process evaluation, and implementing improvements to achieve greater efficiency and effectiveness.

1 Timothy 4:12 says: "Don’t let anyone look down on you because you are young, but set an example for the believers in speech, in conduct, in love, in faith and in purity."I was responsible for counseling, leading, and mentoring teenage students through careful exposition of the Word, personal relationships, and by partnering with the parents to nurture them into a lifelong commitment to follow Jesus Christ. In addition to caring for the lives in the youth, responsibilities included any facet of information technology support necessary to carry out the mission of the church.

As the CEO and Co-Founder of a IT startup, I was entrusted with the comprehensive oversight of the company's direction and vision. My primary responsibility was to steer the organization towards sustainable growth and success, ensuring alignment with our stakeholders' goals and aspirations.In this role, I developed and implemented strategic plans and policies that enabled the company to meet and exceed stakeholder expectations. This involved a meticulous selection and appointment of managers and department heads who were not only highly skilled but also aligned with our core values of integrity, dedication, and innovation.A critical aspect of my leadership was the continuous monitoring of the organization’s financial activities and performance indicators. By analyzing these metrics, I identified opportunities to maximize profitability and enhance the success of our programs. This proactive approach ensured that we consistently delivered high-quality services and solutions that resonated with our clients' needs and contributed to our reputation as a reliable and forward-thinking IT provider.Through my leadership, we built a resilient and dynamic organization capable of navigating the complexities of the IT industry while staying true to our mission of leveraging technology to solve real-world problems. This foundation allowed us to create a positive impact, not only within the tech community but also in the broader business landscape.

As a US Army Specialist with the 25B Military Occupational Specialty (Information Technology Specialist), I proudly served for 12 years. My tenure was marked by a dedication to excellence in managing and deploying advanced IT systems and providing critical support to military operations.During my deployments, I successfully managed a variety of virtual server and Cisco networking deployments, ensuring robust and secure communication channels and IT infrastructure in challenging environments. I developed and implemented comprehensive end-user support plans, created detailed manuals and policies, and consistently provided reliable and timely IT support to ensure mission success.One of my key responsibilities was presenting heavily technical materials and information to non-technical senior management. I translated IT concepts into clear, actionable insights, enabling informed decision-making and fostering a deeper understanding of our technological capabilities and requirements among leadership.Throughout my service, I demonstrated a strong commitment to operational excellence, technical innovation, and effective leadership. My ability to manage IT projects and communicate effectively with diverse teams and leadership was instrumental in achieving our mission objectives and enhancing our IT infrastructure.

As an IT Helpdesk Specialist, I have played a pivotal role in ensuring the seamless operation of IT services within the organization. My responsibilities have ranged from providing daily technical support to users, to implementing and optimizing key IT systems and tools. My proactive approach and commitment to excellence have led to a promotion, recognizing my consistent performance and contributions to the team. As an IT Helpdesk Specialist, I have demonstrated a strong capability in providing technical support, implementing IT solutions, and improving processes to enhance overall efficiency and user satisfaction. My proactive approach and dedication to excellence have been key to my success and advancement within the organization.

As a Junior Database Consultant, I supported senior consultants and project teams in delivering high-quality database management and optimization services to clients. My role involved various technical tasks, from developing data integration solutions to performing quality control management, ensuring efficient and reliable database operations. In summary, I played a key role in supporting optimization efforts and developing essential data integration solutions for effective decision-making. This position provided a strong foundation for growth and advancement in the consulting and database management fields.