Assistant Manager Operations
Hsbc Electronic Data Processing (Malaysia) Sdn Bhd
Selangor, Malaysia
- HSBCnet Internet Banking profile set up for HSBC's largest Corporate clients with global Internet Banking needs. Supported countries being US, Canada, Bermuda, Mexico, Panama, Argentina, Brazil, Chile, Colombia, Costa Rica, Honduras, Nicaragua, Paraguay, Peru, Uruguay, France, Spain, Algeria. As well, 3 Global Business entities: Global Markets, Metals, Custodial Securities (HSS) including AFS, IFS, in Asia and CNC in the UK as well as Global Asset Management Liquidity clients- Managed a total of 25 staffs (5 from core team, overlooking 9 staffs from HSBCNet Helpdesk, 5 from Internal Audit Team, 6 from my Synergy Team)- Main contact for migration of a process into HSBC Data Processing Cyberjaya - Dealt with the set up of the process, systems, training, motivating, leading and managing, reports, process improvements, procedure reviews, arranging for cross-trainees, staff reviews - Liaise with management, team, business partners, counter parts- Mentor for Synergy Teams (Newsletter & Team Building)- Mentor of the Internal Auditor Team for Payments Processes