Naroya Alexander Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Closely collaborates with Risk/Business Analysts to identify and communicate fraud trends to maximize authorization approval rates, reporting, and member experience. The first point of contact for VIP clients, the internal call center, and frontline staff as it pertains to proper procedure in fulfilling departmental inquires and requests.Create and package an executive summary packet for credit union’s monthly board meeting. Process ATM Network Exceptions as a metric to identify potential fraudulent or suspicious card activity to improve rule writing. Creating and updating literature on policy and procedures on new and recurring departmental and back office functions.Manages the Card Services VIP card program and Blocked card program which includes adding and reviewing requests for risk factor exclusions. Acts as a liaison to assist with problems, resolutions and troubleshooting, with internal and external partners as it relates to resolving technical issues or outages for department related platforms. Collaborate with various departments to assist with rollout of new products and services from inception to implementation.The primary delegate for the administration for VISA CATS, which tasks includes setting up new users, resetting passwords, and resolving technical issues within the CATS platform.

Atlanta, Georgia, United States

Investigated illegitimate and legitimate financial transactions, while adhering to policy and procedures. Processed reports, claims, and track monetary transactions while communicating with clients via email, phone, and in person. Collaborated with merchants and members to mitigated monetary losses for the financial institution in high-volume areas.

Atlanta, Georgia, United States

Greeted and handled members transactions such as withdrawals, deposits, cash advance, account inquires, and loan payments in a high-volume environment.Consistently met goals by offering members a variety new and additional products and services. Investigated account inquires and/or discrepancies. Balanced cash and checks daily, while adhering to all federal regulations and financial institution best practices.

Atlanta, Georgia, United States

Demonstrated excellent customer service, while assisting customers in finding merchandise, completing customer orders, responding to phone request, and customer checkout. Trained and backup for Receiving Department

Atlanta, Georgia, United States

Resolved customer discrepancies, completed monetary transactions through Western Union, maintained clerical documents, responded to phones inquiries, prepared funds for Armor car service pick up, managed and trained front end personnel.

Bachelor'S Degree, Sociology, Gpa: 3.48/4.0

Relevant Business Academic Courses: Business Communication, Organizational Behavior, Computer Information Systems, Accounting

Logistics And Intermodal Transportation