Narresh Elango Email & Phone Number

Singapore

Singapore

First-Level Troubleshooting : Conducted first-level troubleshooting on mobile, transmission, and IP networks, resolving or escalating issues as necessary. Improved network reliability and minimized downtime by promptly addressing network problems. Major Incident Management: Managed major incident escalations and reported to regulatory authorities, ensuring compliance with regulatory requirements and facilitating the resolution of critical network incidents.Fault Rectification Coordination : Coordinated fault rectification efforts with building owners, operators, and service providers, collaborating with external stakeholders to expedite the resolution of network issues and enhance customer satisfaction. Network Change Support : Supported pre- and post-network change activities, contributing to the successful implementation of network changes and conducting post-change assessments to enhance network performance. Network Performance Monitoring : Monitored network performance, responded to alerts, and diagnosed network errors. Proactively identified and addressed issues to maintain optimal network functionality and minimize service disruptions

Singapore

CCTV Monitoring : Monitored CCTV cameras to enhance facility security, contributing to a safe and protected environment. Key Management System : Managed the iKLAS key management system, tracking access to data hall rack keys and enhancing security measures. Temperature & RH Monitoring Systems : Monitored temperature and humidity levels in the data center using advanced systems, ensuring optimal operating conditions and preventing equipment damage.Incident Response & Resolution : Promptly responded to incidents and actively contributed to their resolution, minimizingoperational impact and ensuring smooth facility functioning. Client and Vendor Collaboration : Collaborated with clients and cabling vendors to successfully complete cabling projects, ensuring efficient installation and management of network cabling infrastructure. Cabling Contractor : Effectively engaged with cabling contractors for the installation, termination, testing, and labeling of cross- connects (copper, coax, and fiber), ensuring reliable and accurate connectivity. Network Port Arrangement: Maintained and updated records of network and termination ports in the ITSM tool, ensuring precisedocumentation and effective management of network resources. Media Tape Change : Replaced backup tapes per customer requests, ensuring timely and efficient data management. Media Collector Management (Crown) : Managed media collectors to ensure proper handling and storage of media tapes, facilitating efficient access when needed. Cabling Structure Planning : Designed and executed copper and fiber cabling solutions to ensure efficient connectivity betweennetwork racks and agency racks.

Johore, Malaysia

• Support the Site Leads and Site Manager in the management, operation and maintenance of all facilities equipment / services and building management functions• Responsible for the proper operations of the Facility Operation Centre (FOC), which is the nerve center of the Data Centre, involving monitoring of building management system, incident management (work includes escalation, reporting, investigation, conduct root caused analysis, remediation / rectification through incident closure) and work order management• Responsible for the first level support in Data Centre operations as well as customer support and follow escalation procedure when needed• To follow up and preparation of incident reports for every reported incident until case closes• Supervise the outsourced facilities management service vendor to ensure full compliance to the contract scope and expectations.• Work with HSE Team to identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment.• Ensure timely submission of relevant reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer• Updating / maintaining customer information, asset/inventory list and related documentation such as as-built drawings, etc• Participate in Certification / Audit compliance and process enhancement activities• Perform any additional services needed to meet the requirements of the facility in support of maintenance functions• Coordinate the Preventive Maintenance. & Predictive Maintenance• Normalizing on the equipment & system to support DC operation.• Team player and able to maintain effective communication with operation team, customers and vendors• Such other duties and responsibilities as may by reasonably requested by your immediate supervisor / Manager from time to time

Levender

● Daily Patrol checks on DC environment● Up to date documentation (Service Reports, Monthly Reports)● Trained new staff● Appropriate policies & operating procedures● Planned and corrective maintenance● Measurement and feedback of KPIs (Key Perfomance Indicators)● Monitoring systems & the environmental conditions of a data center to ensure they are optimum for servers, routers, and other devices● Do Daily or Monthly patch to the systems● Escalate level 2 operational, infrastructure or hardware incidents in a data center● Receiving and management of stock and equipment for Data Center● Responsible for ensuring Back Up tapes are collected and rotated base on scheduled● Performing Floor walks throughout the environment● Assessing and providing onsite vendor security passes● Escalation of incidents following the standard incident response procedure & track till resolved● Responsible for equipment movement in and out● Remote diagnostics and troubleshooting

Singapore, Singapore

● Ensure tasks in Operational daily checklist are being carried out in a timely manner● Coordinate Data Centre incidents, maintenance and shutdowns ● Coordinate incident management ● Control of keys kept with operations and record its usage using the PKMS.(TRAKA & TRAKA Touch) ● Accountable for all physical security access cards available in the Data Centre. ● Coordinate preventive maintenance for hardware equipment with vendors, where applicable ● Ensure physical environment in the Data Centre is in normal function (e.g. UPS, temperature control, humidity, etc.) - Manage and process the FMSR's. ● Monitoring the temperature & humidity parameter using the SYNAPSENSE. ● Ensure incidents are responded and attended to, else redirect for 2nd/3rd level resolution base on criticality, impact and SLA. ● Oversee a team, maintain discipline and is responsible for team members & newly hired colleague within the shift ● Do daily, weekly and monthly tape backups and storage for customer● Providing Data Center Operations support at a client's location.● Data center physical security clearance checking and application for residential and building passes and liaise with external organizations on tape exchanges and storage.● Preventive Maintenance of data center equipment such as VESDA, UPS, CRAC and fire-suppression systems(FM200) , patching and labelling of UTP Cables and aliasing with external vendors for cabling works and break fix vendors for them.● Generate daily or weekly or monthly reports and tapes inventory and audits ● manage & troubleshoot alerts, carry out off-site storage activities ● Manage Data Centre Security and Asset Movement inventory according to DC policies and procedure

Singapore, Singapore

• Provide PC, server and LAN operational support for our data centres (First Level)• Perform liaison duties, HP Managed Services Design and Delivery (MSDD) teams and offsitevendor (CISCO Recall Total Information Management)• Perform pro-active monitoring of server activities in data centres• Perform regular hardware maintenance (Printers, tape drivers, servers etc.)• Perform Tapes backups and transactions on Media Vault/VTMS/Media Operation System for the movement of the media (Off siting, Vaulting, Scratching, and Ad-hoc/loan)• Monitoring UPS and DC Temperature• Monitoring the call ticket & Open View Desk System (OVSD) from customer to customer• Sorting of User Report daily and dispatch the reports to the respective users on time• System and server administrator duties for Windows NT, Windows 2000, Windows 2003• Escalate, schedule and coordinate with customer and CE for hardware/firmware upgrades and repairs or any related downtime activities• Work with Response Centre (RC) in the cases where repairs needed for tape backup device and library• Elevate problem to RC (Response Centre) or 3rd level support engineer if necessary or whenever problem cannot be resolved by 2nd level support engineer• Provide regular library or server status updates to 3rd level support engineer• Attend to user request like additional Ad-hoc full backup, restoration, changes of backup schedule and others• Coordinate with country site-IT to perform system recovery especially in the cases when a system crashed or application needs to recover from many cycles of the backup media• Shipment the following Medias to the required countries which the information will be provided by the customer by the date requested• Hands and Eye Support for rebooting / restart / power-on, power off / Ethernet & Fibre cable connection status / power status and physical condition of devices.

Bachelor Of Information Technology (Hons), In Computer Systems & Networks

Diploma, In Multimedia Business Computing