Narresh Elango Email & Phone Number

Singapore

Singapore

First-Level Troubleshooting: Conducted first-level troubleshooting on mobile, transmission, and IP networks, resolving or escalating issues as necessary. Improved network reliability and minimized downtime by promptly addressing network problems. Major Incident Management: Managed major incident escalations and reported to regulatory authorities, ensuring.

Singapore

CCTV Monitoring: Monitored CCTV cameras to enhance facility security, contributing to a safe and protected environment. Key Management System: Managed the iKLAS key management system, tracking access to data hall rack keys and enhancing security measures. Temperature & RH Monitoring Systems: Monitored temperature and humidity levels in the data center.

Johore, Malaysia

• Support the Site Leads and Site Manager in the management, operation and maintenance of all facilities equipment / services and building management functions
• Responsible for the proper operations of the Facility Operation Centre (FOC), which is the nerve center of the Data Centre, involving monitoring of building management system, incident management (work includes.
• Responsible for the first level support in Data Centre operations as well as customer support and follow escalation procedure when needed
• To follow up and preparation of incident reports for every reported incident until case closes
• Supervise the outsourced facilities management service vendor to ensure full compliance to the contract scope and expectations.
• Work with HSE Team to identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment.

Levender

• Daily Patrol checks on DC environment
• Up to date documentation (Service Reports, Monthly Reports)
• Trained new staff
• Appropriate policies & operating procedures
• Planned and corrective maintenance
• Measurement and feedback of KPIs (Key Perfomance Indicators)

Singapore, Singapore

• Ensure tasks in Operational daily checklist are being carried out in a timely manner
• Coordinate Data Centre incidents, maintenance and shutdowns
• Coordinate incident management
• Control of keys kept with operations and record its usage using the PKMS.(TRAKA & TRAKA Touch)
• Accountable for all physical security access cards available in the Data Centre.
• Coordinate preventive maintenance for hardware equipment with vendors, where applicable

Singapore, Singapore

• Provide PC, server and LAN operational support for our data centres (First Level)
• Perform liaison duties, HP Managed Services Design and Delivery (MSDD) teams and offsitevendor (CISCO Recall Total Information Management)
• Perform pro-active monitoring of server activities in data centres
• Perform regular hardware maintenance (Printers, tape drivers, servers etc.)
• Perform Tapes backups and transactions on Media Vault/VTMS/Media Operation System for the movement of the media (Off siting, Vaulting, Scratching, and Ad-hoc/loan)
• Monitoring UPS and DC Temperature

Bachelor Of Information Technology (Hons), In Computer Systems & Networks

Diploma, In Multimedia Business Computing