Narshinvh Mokashi Email & Phone Number

Mumbai

Mumbai Area, India

Mumbai, Maharashtra, India

Business Development and Business Automation for CATV Operations, Hathway Cable and Datacom

Mumbai Area, India

Primary responsibility includes Grow Revenues from Primary Points (Direct Points) through Base protection and increase Protect revenue drain by protecting customers from churning End to end Life Cycle Management of Primary Customers Lead Automation Projects for CATV Operations

Primary responsibility to protect revenue drain by increasing Customer Retentions and Customer Satisfaction, Managing Servicing & Engagement through streamlined process for Retail and Personalized Service Strategy for Corporates (a) Retentions: Control Churn by devising effective Retention Tools suitable for customers and at the same time providing positive EBITDA for RCOM. (b) Predictive Churn: Devise Strategy for pro-active churn management by using Predictive Model. Identify potential churn through predictive churn model using Customer Profile, Customer Behaviour, Usage Trends and Analytical tools(c) Customer Care Process: Lead the Customer Service Team for delivering best in class Customer Service to RCOM Wireless Customers in most cost effective way(d) Segmentation: Create Service Segments to identify high ARPU customers and devising Service Strategy to suit each Segment(e) Upsell / Cross Sell: Increase share of wallet from consumers in co-ordination with Product team by devising suitable offers for different segment of customers(f) Regulatory Compliance: Ensure Regulatory Compliance with respect to Life Cycle Management of Customers including Mobile Number Portability

National Head for Corporate Billing, Credit & Collections at Reliance Communications DAKC Koparkahirane

Corporate Customer Service Head – Corporate Customer ServiceReliance CommunicationsPrimary responsibility to manage Corporate Servicing, Engagement, Billing, Credit and Collections through personalized Service and Corporate Relationship Management. Corporate Customer Care Process: Lead the Corporate Customer Service Team for delivering best in class Customer Service to Corporate Clients in most cost effective wayServicing – Understanding Corporate Customers unique requirements and ensuring service delivery through operational team or program management. Closely work with Service Marketing and Sales team for seamless Relationship Management with Corporate Customers thereby increasing their stickiness with the organization, increase business opportunities and enhance revenueCorporate Engagement Activities – Carry out engagement activities for all Top Corporates (Organization of Service Camps, Customer Meets, Road Shows, etc) through circle Customer Service TeamsCall Centre & Back Office Management - Managing the call centre and Back Office set up for Corporate Customers and managing delivery within defined SLAs in most cost effective wayRevenue - Monitor the Billing and relevant process for all Circles from Corporate Office and ensure that the costs are managed within the allocated budget. Look at various means of reducing costs and increasing productivityCredit Support - Enable Corporate Customers in Managing their Telecom Spends and at the same time controlling RCOM credit exposure and riskBill Delivery - Managing the Bill Delivery process for Corporate Customers and increasing the paperless bill penetration levels Payment Support – Promoting the alternate payment options and enabling Customers in making periodic payments at their most convenient wayManage MIS & Analysis for All India Billing, Credit & Collections

Navi Mumbai

Head Corporate Service & Collections

Global Information System – Global Application Delivery System (for UK Retail and Commercial Banking)Primary responsibility to ensure delivery of various projects undertaken for different verticals of UK Retail & Commercial Banking. Guide / Support other functions within BTCIL as a Business Analyst for implementation of different projectsAchievementsCreated canned reports for Credit and Collections Analysis for showcasing BTCILs capabilities and to centralize various reporting from India, thereby reducing manpower requirements across different regionsTemplatized the documentation process for stage 0 estimates of Data Acquisition activity, reducing the TAT to less than one weeks from over a month earlierWorked on Global Payments (GPU), Retail Banking (Tallyman), Basel II & Barclays Global Information Projects for implementation of system or process

Enterprise and HNI Business (Postpaid) - Tata TeleservicesPrimary responsibility to set up and Manage a robust Business Intelligence division for the Enterprise and HNI Business functions which includeAcquisition SupportBillingCredit, Collections, Usage Monitoring (UMR) & Fraud ControlOperations (Call Centre & Back-office) and Retention, Loyalty & Revenue EnhancementCost Management Support Job - ResponsibilitiesProviding central MIS & Database capabilities by liaisoning with IT/ Finance / Revenue Assurance groupsAnalyzing performance & productivity status w.r.t benchmarks for all circles & zonesEnsure the MIS of key financial results across multiple product portfolios in a complex market environmentEnsure all credit services MIS is maintained - Ageing, performance measures on productivity and effectiveness, compliance to corporate policies on decisioning of accounts, timeliness of actioning.Ensure MIS on compliance and strict adherence to Business Rules, policies and procedures in all CRM & Collection AreasEnsures that employees and outside agencies are appropriately trained to achieve risk results by leveraging the MIS reports being made available by the system AchievementsChange Management – Successfully implemented the changes as per new organization structure Implementation of Cognos – a business intelligence tool, in co-ordination with TCS for Postpaid BusinessInstitutionalized a balanced scorecard which helps in measuring the area performance at micro levelImplemented a comprehensive Collections Performance tracker which provides a detailed view of monthly Collections performanceImplemented a Churn tracker to assess the performance of Customer Retention and Loyalty Worked with Boston Consulting Group (BCG) and assisted them in evaluating and implementing strategic initiatives for reducing costs and enhancing revenues through use of Data Mining and Analysis of existing information

HSBC - MIS, Business Analysis &; , Personal Banking (PLB)Job responsibilityPrimary responsibility to facilitate senior management's operational and strategic decision-making on business issues of profitability, revenue enhancement and cost reduction by providing information and recommendations through constant multi-dimensional business analysis. Forecasting the financials during the Annual Operating Plans and Strategic Plans using the Forecasting model developed for the purpose.AchievementsWorked on the Business Profitability Model to forecast the financials using the key business drivers such as Retail Asset Originations, Average Balances, Margins, Customer Base, Cost drivers, etc.Developed the New Branch Business case model, which is used to take approvals for opening a new branchCreated a model for tracking the Retail Assets performance in terms of Originations, Revenue generation, Run-offs and other related key indicatorsInstitutionalized a process for tracking PLB product wise delinquency and portfolio performanceInstitutionalized a process for tracking the performance of each ATMs which is used to recognise the under-performing ATMs and give recommendation for their relocation to a more profitable locationPrepared a model for tracking the performance of Alternate Delivery Channels (like Internet Banking, Phone Banking) and over the counter banking Worked on Business case for securitizations of HSBC’s Retail Asset portfolio and provided recommendation on the viability of the same. Was one point contact from Finance department for various data requirements by the Rating agenciesAll the above projects have involved extensive use of AS400 SQLs / PROC SQLs to transform the raw data set into valuable information in form of reports / graphs etc

HSBC - MIS, Business Analysis &; , Credit CardsHandled the MIS needs of senior management, product managers, the marketing department and Areas.Job responsibilityPreparing the financials during the Annual Operating and Strategic Planning process.Product and Business performance reporting to Head Office, Senior Management and product managers in pre-defined formats on a monthly basis.Profitability Analysis for each product and each Market recruitment programsProviding analytical data to Head Office, Areas and product managers to support informed business decisions.Achievements:Was key member of the Finance team which set up the Business Analysis desk Assisted in creating the delinquency Analysis template to track performance by product and also for the overall portfolioPrepared the template for forecasting financials for credit cards during the Annual Operating & Strategic PlansReview of various Marketing Programs for Acquisition of credit cardsWorked on the Analysis of Credit Cards Portfolio in co-ordination with Credit team i.e. portfolio performance by vintage, by area, by demographics, by segments, etcAssisted in developing the product profitability template for Credit CardsRecommended the up-gradation of ATM Tier which led to the increase in revenue by way of increased cash fees for international transactionsThe above MIS was generated using various reports generated by banks internal systems and AS400 SQL

HSBC -; – Custodian Services OperationsJob responsibilityReceiving the orders from Foreign Institutional Investors (FIIs)Accepting the delivery of shares from brokersGetting the shares registered in the names of FIIsCarrying out the sale instructions of the FIIs and giving delivery to brokers after completing all the necessary internal proceduresComplying with all the regulatory requirementsAchievements :Provided training to the team to handle all the procedures and meet all the deadlinesAssisted in preparation of Procedure Manual for entire Custodian Services department

Smpba, Business Analytics, Excellent

Masters; Mba, Financial Management

Diploma, Financial Management

Masters Of Commerce; M Com, Accounting And Finance

Bachelor Of Commerce; B Com, Accounting And Finance

Nmims, Finance And Financial Management Services