Narsing Sai Kumar Email & Phone Number

• Troubleshoot and escalate issues in a timely manner, ensuring clear and effective communication throughout the support cycle, and providing end-user assistance until the issue is resolved. • Set up and configure end user desktops, laptops, hardware, software, printers, mobile phones, and peripherals. • Served as the initial point of contact for clients seeking technical assistance in person or remotely. • Troubleshoot MDM Devices - Windows and MacBook (macOS) platforms, including mobile devices running Apple iOS and Android operating systems, as part of the Level 2/Level 3 Team. • Guiding users on issue related to Microsoft Intune configuration on mobile devices. • Remotely update OS using tools like MDM and Workspace One on managed devices. • Enabling the lost/stolen mode and remotely wiping the data on the device in the event that business assets are stolen or lost. • Assisting new hires in setting up their MDM-based laptop and helping with their onboarding. • Remotely Managing Apps using MAM (Mobile Apps Management) Microsoft Intune solution• Prioritized and multitasked reported issues according to SLA. • Conducted remote troubleshooting using diagnostic techniques. • Demonstrated experience in working with cloud-based file sharing services such as Dropbox, OneDrive, and Google Drive. • Conducting trainings and refreshers as when needed.