Narayanan Krishnan Email & Phone Number

Oak Brook, Illinois, Us

Responsible for Athletico’s overall digital, cloud, analytics transformation and execution that drove new patient growth, visits, net revenue per visit. Transformed patient experience to enable a seamless, consistent digital experience for patients and clinicians regardless of the method of service delivery InClinic, Virtual or Home. Enabled core marketing capabilities to drive new patient growth and referrals through automated lead nurturing, customer insights, marketing campaigns and 360-degree view of the patient. Spearheaded cloud and analytics transformation that delivers near real time KPI’s to regional directors, clinic managers, patient experience coordinators from a centralized data store to improve data driven decision making and to improve efficiencies.• Developed vision, strategy and core foundation that increased Atletico’s patient engagement, improved lead conversion and clinical productivity.• Established competency and skills within Athletico to enable digital capabilities, cloud and analytics.

Lake Forest, Il, Us

Responsible for enterprise-wide digital applications strategy and development that drives digital transformation to enable top line growth, customer engagement and streamline business processes across all business units. Direct and lead the development of core platform and capabilities to support iterative delivery of customer journeys that delivers streamlined experience for broker enablement, employer/employee benefits enrollments, policy issuance and claims processing.

Schaumburg, Illinois, Us

-CIO Responsibilities reporting to the CEO-Developed and executed Virtualization, Cloud Enablement and Cybersecurity strategy to support future growth -Developed Enterprise Architecture, Business Analysis, Quality Assurance and Business Intelligence competencies-Successfully developed and enabled digital transformation strategy to rapidly build and enhance digital product offerings platform and mobilized regional strategy-Built a BA Center of Excellence to link IT and business strategies for better productivityMobilized a new Business Intelligence team and strategy to facilitate data driven decision making and to deliver real time business metrics anytime anywhere-Reduced operational costs through infrastructure consolidation, virtualization and identified cross functional synergies-Developed first IT strategic road map to align IT with business needs and implementing business visionStrategic Cloud Initiatives-Led migration of aging PBX system to S4B online -Spearheaded migration of data center to co-located virtualized sites and leveraged PaaS/SaaS-Led migration of email and collaboration platform to O365Internal Transformation-Built robust end to end security strategy to mitigate risk and enhanced security controls-Created rolling plan to rationalize server, desktop, laptop and mobile replacement-Centralized customer support and enabled cloud-based solution to achieve service levelsCost & Efficiency-Realized $1M savings through virtualization and consolidation of enterprise applications-Process automation across financial, Information Technology, HR, Legal-Enabled Agile SCRUM, CI/CD, DEVOPS, Test automation process to improve efficiencies

Oakbrook Terrace, Illinois, Us

Served as the executive lead for the core retail/e-commerce website (www.redbox.com) of this $2B DVD rental business. Responsible for strategic planning, development, execution and implementation of the online digital features. Directed and lead a diverse team of software developers, architects, test, integration and program managers. • Delivered successful redesign of core website that, increasing basket size, conversion rate, and overall traffic and revenue.• Slashed and reduced overall development time by identifying and leveraging/managing industry standard vendor products and vendors to solve business problems.

Dublin 2, Ie

Served as Enterprise Architecture lead for finance, sales, call center, learning solutions and HR suite of web applications for this global consulting business. Responsible for the overall application architecture and delivery of enterprise web-based applications. Directed a diverse team of architects, developers, testers from multiple delivery centers.• Improved accuracy of financial forecasting and reduced deal closing timeframe by architecting and implementing enterprise web applications that streamlined deal closing and pricing process • Reduced development time by identifying and leveraging industry standard vendor products/vendors to solve business problems.• Implemented Accenture’s global pricing and delivery optimization strategy to maximize profits through optimized pricing, multi country engagement model and custom contract management.

Served as technical lead for various Installshield and Flexnet flagship products for this licensing/installation software company. Provided strategic and business consulting services to various diamond clients. Mentored and managed global delivery teams.

Bangalore, Karnataka, In

Served as technical lead and client partner for GE-Transportation Systems, Erie, PA for this $22B global software services organization. Responsible for creating an overall simulator strategy and identifying needs for AC4400 & AC6600 locomotives. Lead the functional team onshore and the delivery team offshore.

Responsible for the design and development of Swiss Air’s revenue and cargo accounting system (RACAS) and a commercial Database modeler system product.