Lorena Narvaez, Cpa, Acc Email & Phone Number

I am an Executive Leadership and Team Coach with 30 years of experience in leadership development, committed to supporting leaders as they navigate significant life and career transitions. I work with accomplished leaders who may feel uncertain or overwhelmed as they face new challenges, helping them rediscover their confidence, clarity, and direction. Through a unique approach that combines empathy, strategic insight, and personalized guidance, I provide a trusted space for leaders to pause, reflect, and unlock new possibilities.Building on my successful career at AT&T, where I held senior roles in sales operations, marketing, and technology across global markets, I bring a wealth of experience to my coaching practice. I have a proven track record of building, leading, and transforming organizations, optimizing operations, and creating cultures rooted in diversity, inclusion, and collaboration.My coaching focuses on empowering individuals to develop their leadership skills, navigate change, and excel in complex environments. With expertise in corporate strategy and leadership development, I guide executives toward achieving their vision and driving impactful, meaningful growth.Together, we will refine your goals and elevate your leadership capabilities, aligning your personal growth with organizational success.

San Francisco, California, Us

Dallas, Tx, Us

Define long-term sales operations plans and roadmaps to execute transformational initiatives that increase sales, productivity, enablement, conversion, efficiency, and revenue. Implement processes, automation, dashboards, and reports to create efficiencies, enhance GTM performance, and reduce friction across the sales process. Leverage data analysis, business intelligence, and matrix reporting to establish KPIs, uncover trends, and drive visibility.HIGHLIGHTS:➥ Recruit, coach, mentor, and retain a cross-functional team of 700+ inspiring a culture of diversity, inclusion, collaboration, and professional development. Continually groom individuals into next-generation leaders.➥ Increased bottom-line performance by leading restructuring and performance optimization initiatives.➥ Manage enterprise transformation programs to unite cross-functional teams and increase revenue and profit margin; leverage data to uncover opportunities and deliver innovative new solutions.➥ Leverage expertise in North American and EMEA markets to guide distribution strategies, forge strategic partnerships, build GTM strategies, expand direct and indirect channels, and capture exponential growth.

Dallas, Tx, Us

Responsible for Sales Operations for AT&T Mexico in support of Consumer and Business sales channels to drive revenue and grow market share. Responsibilities included Business Metrics, Sales Compensation Planning, Quota Development, Sales Onboarding and Communication, Retail Stores Expansion Plan and Financial Business Planning.

Dallas, Tx, Us

Developed and implemented the Program Management Office supporting a multi-million dollar network deployment to maximize operational and performance capabilities in Mexico. Owned product cost, scope, KPIs, schedule, budgets, quality, and technical scope. Guided stakeholder communication to uncover opportunities, drive innovative solutions, and streamline roadmap changes, release plans, and delivery status.➥ Led a team of 135 charged with concepting, designing, developing, integrating, and testing complex products, systems, technologies, and complex global development programs. Improved engagement and success by implementing career development, coaching, and bonus and compensation planning. ➥ Managed $850M+ Capital and Opex budgets to drive continuous improvement initiatives.➥ Streamlined processes, workflow, and the customer experience by building efficient implementation strategies; delivered LTE network deployment enabling 100M POPs (points of presence) in Mexico. ➥ Integrated agile best practices to optimize product delivery; led cross-functional teams to analyze business needs, gather requirements, and evangelize and implement enterprise-wide improvements.

Dallas, Tx, Us

Provided strategic advice to the Senior Vice President of Business Marketing influencing and leading business strategy, priorities, and performance improvement efforts.HIGHLIGHT: ➥ Drove forward key operational initiatives to improve internal processes, optimize cross-departmental communication, and support growth across the diverse technology product portfolio.

Dallas, Tx, Us

Planned, managed, and executed product marketing strategies and roadmap for a multi-year global billing program. Collaborated with product and operations leaders to develop, launch, and manage GTM and sales enablement plans.HIGHLIGHT:➥ Optimized the billing infrastructure, enhancing global billing capabilities.

Dallas, Tx, Us

Directed global operational projects owning planning, timeline, budget, resources, risk/change management, and stakeholder engagement. Developed and implemented project management tools, best practices, dashboards, and reports.HIGHLIGHT:➥ Generated $54M in revenue while reducing costs 35% by leading a large-scale project to deliver a multi-million dollar license acquisition deal within budget and 3 months ahead of schedule.

Dallas, Tx, Us

Managed change, growth, and transformation supporting a global alliance. Built strong, trusting relationships.HIGHLIGHTS:➥ Captured exponential revenue growth through sales and operations strategy and collaborative customer relationship building.➥ Planned, coordinated, and launched NNI’s (Network to Network Interface) in Mexico and Brazil.➥ Recommended and implemented data-driven improvements through financial analysis, forecasting, modeling, dashboards, and reporting.

Dallas, Tx, Us

➥ Performed Financial Analysis, revenue analysis, and revenue assurance analysis to uncover key risks and opportunities.Revenue assurance analysis - identification of key risks and opportunities.Assessment and development of relevant financial reports.

Dallas, Tx, Us

➥ Defined strategies to drive Product Profitability.➥ Managed financial assessment (margin analysis) of key growth and strategic products.➥ Performed discounted cash flow modeling and analysis.

Dallas, Tx, Us

Project Manager responsible for development and launch of corporate wide management reporting tool.

Dallas, Tx, Us

Responsible for overall business planning, budgeting functions and merger plans for business unit.

Dallas, Tx, Us

Development, tracking, reporting and variance analysis of annual budget.Expatriate tax compliance oversight, including tax equalization reviews.

Dallas, Tx, Us

Preparation of federal income tax returns for international investments.

New York, Ny, Us

Tax Return Preparation: Proficient in preparing various types of tax returns, including individual, corporate, partnership, and trust returns. Ensured accurate and timely filing, minimizing tax liabilities and maximizing refunds for clients.Team Supervision: Successfully led and managed a team of tax professionals, including Tax Associates and Tax Preparers. Provided guidance, assigned tasks, and conducted performance evaluations to ensure team members met quality and deadline expectations.Compliance and Reporting: Ensured that all tax returns and related documentation met regulatory requirements and internal quality control standards. Managed tax filing deadlines and extensions.Professional Development: Continued my education and obtained relevant certifications to stay current with tax laws and industry trends.

Leadership And Performance Coach Certificate Program, Organizational Leadership

Education record

Bachelor Of Business Administration - Bba, Accounting