Promotion into Migration Team. Relationship Manager/Liaison to Google and Project Manager to Medical Data Services on Migration. End-to-end process; work to streamline process and move data migration from customer PACS Archive/Cache into Stratus Cloud Archive. Work along with Migration Manager to improve upon Smart Sheets tasks and increase communcation interally with the Cloud Delivery Ops Project Managers.

Promotion into Migration Team. Relationship Manager/Liaison to Google and Project Manager to Medical Data Services on Migration. End-to-end process; work to streamline process and move data migration from customer PACS Archive/Cache into Stratus Cloud Archive. Work along with Migration Manager to improve upon Smart Sheets tasks and increase communcation interally with the Cloud Delivery Ops Project Managers.

Implementation of Stratus Cloud Delivery Products. Highest revenue generating Project Manager. Implementation of Stratus Product. Recognition of 56+ customer contracted agreements in one year. SME for Stratus Imaging Share - cloud exchange exam sharing product.

Primary Responsibilities:Managed small to mid-level project life cycles to implementation and coordination agile projects and discover solutioning on to reduce abrasion and increase NPS. Coordinating training activities for all WR UHN employees and targeting knowledge enrichment for the West Region (WR) Network Contract Management team. Owner and primary administrator for all IT related systems utilized by the WR; including but not limited to the main WR Share Point site, WR distributions lists, WR Communication HUB and shared mailboxes. Support process improvement and policy enhancements to the Provider terminations process. Actively participating in work groups for the COUPA/CLM project; especially pertaining to the Activity Manager Terminations and migration of Contracts not in Emptoris. Maintain internal relationships with other departments while managing provider termination process. Manage ongoing playbook owner activities for Ancillary and OR provider terminations which include member mailings, assistance of physician communications while maintaining relationships with various internal business partners to ensure all transition activities are completed timely. Successfully lead 3 different workshops for Vital Signs: Operational Discipline indicative for 2 ½ years within the West Region while coordinating solutioning on issues and/or concerns with other workshops. InfoPath and OneNote SME for the West Region; conducted various trainings for the West Region and even hosted a training for the Central Region. Regional PM for the Facility/Ancillary re-credentialing project for providers who have been identified as outliers and have become non-compliant and disseminating to the appropriate internal partners for resolution. Capable to run various internal system programs related to analytical reporting SMART, AAARDI, UPC and Orbit to name a few.

Main point of contract for hosted single carriers while implementing hosted websites and Agent App (iPad application) in health and prescription drug plans. Triage client issues, provide solution while maintaining strong client relationship. Work closely with sales team to provide possible upsell opportunities, change orders and any client related services on a revenue stream. Team player in working along with Implementation Coordinators (IC) and Data team to ensure client issues while continually developing and improving on company processes. Maintain internal relationships with other departments within Connecture in both Medicare and IFP. Highly experienced and knowledgeable about Connecture and product solutions. Accomplished with reporting and internal systems in order to effectively convey issues and come up with added solutions. Highly knowledgeable on Agent App product features and functions than any other IC. Ability to adjust and work closely with others on special projects as well as technical aspects. Experience in Multi-carrier functionality and familiar with some API functionality. Assisted in the creating of training materials as well as onboarding peers in similar or of like roles. Ability to speak intelligently on regulations and compliance requirements in the retiree market. Manage outside relationships with third party vendor group (i.e. Wimpro) for HICN validation integration for a common client carrier. Work closely with Connecture team to meet key accounts deliverables while sharing in clients goals and anticipating needs.

Coordinator responsible for end-to-end contract procedures for all Medicare, Medicare Supplement and Medicare Small Group on the National and Regional levels. Manage contracting negotiations with outside council to ensure regulatory guidelines, as well as Aetna Business Rules, are met and satisfactory on both parties. Ensure that projects meets or exceeds expectations by overseeing program activities, timeliness, budget and internal quality control standards. Responsible for leading and participating in projects related to the Aetna’s Broker Online Enrollment Tool, implementation initiatives and overall satisfaction (regional staff, external producers, Product, Network Operations, new and existing plans), metrics, tracking and QM reporting. Manage approval requests with regard to external broker commission and sales related activities. Conduct Compliance audits on sales activities and providing corrective business and CMS guidelines and regulatory rules for regional/national managers in order to properly performance manage their producers. Liaison to the Medicare Compliance team ensuring field and external producers comply with all processes, policies, procedures and training adheres to CMS standards. Promotes and enforces compliance with state/federal laws and regulations and related-company policies (including the Aetna Code of Conduct) affecting Sales.

Executive Assistant to VP of Sales for Medicare and Medicare Supplement. Manage project orders, support West and Southwestern Sales team. Coordinate efforts to reconcile external producer’s member enrollment and compensation-related issues. Sales Support to Broker Liaisons and General Agent Managers as it relates to compliance, sales and marketing related issues. Support General Agent Manager with external brokers with AHIP related issues and set up on other external sites.

Draft and maintain outside contract agreements, negotiated rates and necessary operations. Track and communicate key items on a regular basis to high level administrators pertaining to overall budget. Facilitated trainings and coordinate presentations to enhance hospital safety protocol. Identify gaps and recommend services to new and existing procedures and services to prevent workflow disruptions. Provide a wide range of administrative duties for a manager or managers with regional or national scope. Compiles and analyzes complex data for specialized reports, manages calendar, develops presentation material providing charts and graphs, and coordinate meeting agendas.

Initiates editorial, research, and/or administrative projects and conducts data analysis. Tracking of performance review and processing paperwork for worker’s compensation. Facilitates and communicates with external services such as pest control and custodial services. Coordinates and initiates work orders to various departments, then tracking and improving on their work efficiency. Responsible for budget and financial implications on team projects such as the Getty Villa and Getty Center enhancement projects. Highlights: Facilitated external contract negotiations and liaison to outside services. Successfully identified and recommended enhancements based on best practices which resulted in a $144 K savings annually. Coordinates facilities needs with the Getty Museum and Research Center to move or maintain multi-million dollar art/displays. Managed documents to ensure all impacted parties are informed of next steps for completion on timeline sensitive projects.

Managed relationships with international buyers and dealers (including Japan, Italy, Germany and France). Managed offshore accounts and partnered with a commodities trader to process payment in various denominations to international vendors. Provide a wide range of administrative duties for a manager or managers with regional or national scope. Implemented and managed visual and audio merchandising in three major retail stores. Coordinated and managed all domestic and international contracts with vendors and external services. Implemented and developed company website that began online sales generating an average of $32.3 K revenue semi-annually with a 2% growth rate. Coordinated sales and customer service trainings in an effort to enhance productivity and increase internal morale amongst sales personnel. Developed large-scale reports to perform complex risk analysis and improve upon quality operations based on industry best practices.

Handled multifaceted front desk responsibilities for a 350-room hotel with accommodations that include 2 ballrooms, 10 meeting rooms, fitness center, town car service, bar & restaurant, catering hall, concierge desk and gift shop. Served as the “Manager-On-Duty” in charge of problem resolutions concerning management, guest services, reservations, billing discrepancies, payment authorizations and employee issues. Conducted client needs assessments and hotel tours for potential accounts to ascertain requirements for special event including corporate meetings, holiday galas, weddings and local affairs (i.e. New Year’s Parade and Rose Bowl events). Interfaced with General Mangers, Accounting, Housekeeping and Maintenance departments to ensure smooth day-to-day operations. Ensured the Doubletree Hotels operations to the highest standards required by management. Generate daily reports for quality control inspections and room audit for cost savings and efficiency means. Tracked and prepared all property budgets and forecasts projections to be reported to the corporate offices.