Nasim Ahmed Email & Phone Number

Brampton, Ontario, Canada

Dedicated to the promotion of Customer and vendor service excellence in support of revenue performance and stakeholder value.

• Implemented CONA (Coke One North America), a warehouse and inventory SAP/Movilizer based solutions for various independent Coca-Cola bottlers from Legacy Software to SAP. Leverages superior knowledge of Coca-Cola's.
• Assigned to Coca-Cola’s high performance Business Transformation and Training team to facilitate the acquisition and transformation of Coca-Cola's… Show more Implemented CONA (Coke One North America), a warehouse and.
• Assigned to Coca-Cola’s high performance Business Transformation and Training team to facilitate the acquisition and transformation of Coca-Cola's North America's business to various independent bottlers i.e. Swire.
• Deployment Site Lead and Mobile handheld application lead - Ensure all systems were configured for transition; led the change management initiative for systems deployment including working with upper management to.
• Provided training to Business Managers, Super Users, and End-users on CONA process on Distribution, product delivery, Movilizer DSD/FSV handheld, Warehouse/Inventory and RFIM process and provided on-site support and.
• Member of the corporate training academy repository system and developed numerous training materials, quick reference guides and playbooks on SAP process, specifically on Distribution, Movilizer DSD/FSV Handhelds and.

Atlanta, Toronto

• Developed Business case including review and confirmation of work intake estimates, facilitate meetings with stakeholders to understand and capture business requirements, developed technical and functional.
• Delivered ServicePower, a Field Service… Show more Developed Business case including review and confirmation of work intake estimates, facilitate meetings with stakeholders to understand and capture business.
• Delivered ServicePower, a Field Service Workforce Management Mobile solutions to 4000+ users across North America resulting in significant improvements in application performance, Wi-Fi and Internet capability, faster.
• Coordinated with development team on Customer Asset Management (CAM), an SAP based Field Service Workforce Management (WFM) solutions and developed functional specification, data requirements, data constraints and XML.
• Created Business Requirements Documents (BRD), Technical Requirements Documents (TRD’s), functional designs, UI mockup, Use Case, Workflow Diagrams, RACI matrix and data mapping for new Mobile applications as well.
• Provided on-site training on new Servigistics and Service Power WFM solutions to Field Technician/Engineer and resolve any issues with system, hardware or software. Show less

Atlanta/Toronto

• Provided project planning input, leadership and functional expertise for the development, testing and implementation of business systems; identified and proactively solved application defects and made recommendations.
• Deployed Servigistics Workforce Management (WFM) solutions for Field Service technicians automating a time consuming manual dispatch process and improving performance by 30%.
• Provided L2/L3 production support and… Show more Provided project planning input, leadership and functional expertise for the development, testing and implementation of business systems; identified and proactively.
• Provided L2/L3 production support and reacted quickly to business critical production support issues with accuracy. Prevent multiple problems before they occur by creating system alerts which drastically reduced.
• Primary technical resource for business partners, customer and project team to ensure deliverable meets business requirements. Supported application upgrades throughout system implementation activities with vendor and.
• Performed solutions requirements and validation to ensure solutions meet stakeholder objectives; developed Test Plans and created Testing Script using HP Quality Center (HP QC) performed software Quality Assurance (QA).

Atlanta, Toronto

• Worked closely with key IT stakeholders, project leadership, developers, change management and Mobile Computing/Handheld Solutions team to support end-to-end Field Service solutions and Mobile Technology Projects. This.
• Analyzed business needs, evaluated the financial and technical aspects of the… Show more Worked closely with key IT stakeholders, project leadership, developers, change management and Mobile Computing/Handheld.
• Analyzed business needs, evaluated the financial and technical aspects of the business and preparing reports for the management team on findings, and designed User Interface (UI), conducted user acceptance test and.
• Provided technical expertise, guidance and developed solutions for the business and product management team with regards to overall technical issues. Conducted issue trending analysis and root cause investigation on.
• Identified problem areas and made recommendations to improve procedures, operating systems, and budgets.
• Coordinated and delivered Springboard project for Direct Store Delivery & Full Service Drivers (DSD & FSV) by providing a new Windows Mobile based handheld solution resulting in significant improvement in business.

Toronto, Canada Area

• Monitored AS/400 system, business applications, application servers, mobile device, disk utilizations and eliminating any potential issues.
• Participated in disaster recovery testing activities and provided critical information on data recovery, system validation and connectivity with mobile device.
• Provided 24X7 on-call supports.

Toronto, Canada Area

Migrated data and applications ensuring a seamless experience for end-users and on-time delivery for management.

Dammam, Eastern, Saudi Arabia

- Provide daily support for the operational business process related to BASIS applications, Order Entry, Route Settlement, Daily Closing for the entire company consists of 4 region.- Perform Back-up of IT data and move to off site for safe storage- Provide support on AS/400 system.- Customer Service.

Dhaka, Bangladesh

Certificate In Business Analysis 2014 - 2016

Bachelor'S Degree