Nasim Ahmed Email & Phone Number

Brampton, Ontario, Canada

Dedicated to the promotion of Customer and vendor service excellence in support of revenue performance and stakeholder value.

Implemented CONA (Coke One North America), a warehouse and inventory SAP/Movilizer based solutions for various independent Coca-Cola bottlers from Legacy Software to SAP. Leverages superior knowledge of Coca-Cola's business processes and their highly customized SAP solution ensuring deployment transitions are both effective and efficient.• Assigned to Coca-Cola’s high performance Business Transformation and Training team to facilitate the acquisition and transformation of Coca-Cola's… Show more Implemented CONA (Coke One North America), a warehouse and inventory SAP/Movilizer based solutions for various independent Coca-Cola bottlers from Legacy Software to SAP. Leverages superior knowledge of Coca-Cola's business processes and their highly customized SAP solution ensuring deployment transitions are both effective and efficient.• Assigned to Coca-Cola’s high performance Business Transformation and Training team to facilitate the acquisition and transformation of Coca-Cola's North America's business to various independent bottlers i.e. Swire, Heartland, Abarta, New England and Coke Canada respectively.• Deployment Site Lead and Mobile handheld application lead - Ensure all systems were configured for transition; led the change management initiative for systems deployment including working with upper management to site-level end users to define process and development needs.• Provided training to Business Managers, Super Users, and End-users on CONA process on Distribution, product delivery, Movilizer DSD/FSV handheld, Warehouse/Inventory and RFIM process and provided on-site support and resolve issues.• Member of the corporate training academy repository system and developed numerous training materials, quick reference guides and playbooks on SAP process, specifically on Distribution, Movilizer DSD/FSV Handhelds and Warehouse/Inventory/RFIM handheld and applications. Show less

Atlanta, Toronto

Developed Business case including review and confirmation of work intake estimates, facilitate meetings with stakeholders to understand and capture business requirements, developed technical and functional specifications, conduct cost/benefit and GAP analysis, identify the interaction between external processes and provide recommendations for the design, development and implementation of new or enhanced systems, processes and applications..• Delivered ServicePower, a Field Service… Show more Developed Business case including review and confirmation of work intake estimates, facilitate meetings with stakeholders to understand and capture business requirements, developed technical and functional specifications, conduct cost/benefit and GAP analysis, identify the interaction between external processes and provide recommendations for the design, development and implementation of new or enhanced systems, processes and applications..• Delivered ServicePower, a Field Service Workforce Management Mobile solutions to 4000+ users across North America resulting in significant improvements in application performance, Wi-Fi and Internet capability, faster communication, better user experience (UX) and remote application control with downtime reduced by 50%. • Coordinated with development team on Customer Asset Management (CAM), an SAP based Field Service Workforce Management (WFM) solutions and developed functional specification, data requirements, data constraints and XML messaging structure for CONA project.• Created Business Requirements Documents (BRD), Technical Requirements Documents (TRD’s), functional designs, UI mockup, Use Case, Workflow Diagrams, RACI matrix and data mapping for new Mobile applications as well participated One-on-One and JAD workshop. • Provided on-site training on new Servigistics and Service Power WFM solutions to Field Technician/Engineer and resolve any issues with system, hardware or software. Show less

Atlanta/Toronto

Provided project planning input, leadership and functional expertise for the development, testing and implementation of business systems; identified and proactively solved application defects and made recommendations to fully address all implementation issues.• Deployed Servigistics Workforce Management (WFM) solutions for Field Service technicians automating a time consuming manual dispatch process and improving performance by 30%.• Provided L2/L3 production support and… Show more Provided project planning input, leadership and functional expertise for the development, testing and implementation of business systems; identified and proactively solved application defects and made recommendations to fully address all implementation issues.• Deployed Servigistics Workforce Management (WFM) solutions for Field Service technicians automating a time consuming manual dispatch process and improving performance by 30%.• Provided L2/L3 production support and reacted quickly to business critical production support issues with accuracy. Prevent multiple problems before they occur by creating system alerts which drastically reduced production impact and also decreased problem tickets by 50%.• Primary technical resource for business partners, customer and project team to ensure deliverable meets business requirements. Supported application upgrades throughout system implementation activities with vendor and users. Mentored support analyst on resolving issues.• Performed solutions requirements and validation to ensure solutions meet stakeholder objectives; developed Test Plans and created Testing Script using HP Quality Center (HP QC) performed software Quality Assurance (QA) and coordinated User Acceptance Test (UAT).• Provided technical expertise, guidance and solutions to business and product management team. Conducted issue trending analysis and root cause investigation on re-occurring issues and solved potential application defects. Show less

Atlanta, Toronto

Worked closely with key IT stakeholders, project leadership, developers, change management and Mobile Computing/Handheld Solutions team to support end-to-end Field Service solutions and Mobile Technology Projects. This includes requirements elicitation, analysis and documentation, UAT and defect management, functional and production verification testing support plan and Disaster Recovery (DR) plan creation.• Analyzed business needs, evaluated the financial and technical aspects of the… Show more Worked closely with key IT stakeholders, project leadership, developers, change management and Mobile Computing/Handheld Solutions team to support end-to-end Field Service solutions and Mobile Technology Projects. This includes requirements elicitation, analysis and documentation, UAT and defect management, functional and production verification testing support plan and Disaster Recovery (DR) plan creation.• Analyzed business needs, evaluated the financial and technical aspects of the business and preparing reports for the management team on findings, and designed User Interface (UI), conducted user acceptance test and implemented Cashless Device Management project automating credit card device activation process in Field Service Vending environments.• Provided technical expertise, guidance and developed solutions for the business and product management team with regards to overall technical issues. Conducted issue trending analysis and root cause investigation on re-occurring issues and solved potential application defects. Made recommendations to fully address all implementation issues.• Identified problem areas and made recommendations to improve procedures, operating systems, and budgets.• Coordinated and delivered Springboard project for Direct Store Delivery & Full Service Drivers (DSD & FSV) by providing a new Windows Mobile based handheld solution resulting in significant improvement in business process, speed on delivery product to customer, faster data loading and automatic storage of invoices.• Designed, developed and implemented Mobile Server Load Balance project by virtualisation of servers through load balancing resulting in 25% reduction of maintenance cost and servers. • Remodelled Service Tech handheld application and data logic and implemented auto settlement solutions which improved settlement process by 50% resulting in less manpower needs. Show less

Toronto, Canada Area

• Monitored AS/400 system, business applications, application servers, mobile device, disk utilizations and eliminating any potential issues. • Participated in disaster recovery testing activities and provided critical information on data recovery, system validation and connectivity with mobile device.• Provided 24X7 on-call supports.

Toronto, Canada Area

Migrated data and applications ensuring a seamless experience for end-users and on-time delivery for management.

Dammam, Eastern, Saudi Arabia

- Provide daily support for the operational business process related to BASIS applications, Order Entry, Route Settlement, Daily Closing for the entire company consists of 4 region.- Perform Back-up of IT data and move to off site for safe storage- Provide support on AS/400 system.- Customer Service.

Dhaka, Bangladesh

Certificate In Business Analysis 2014 - 2016

Bachelor'S Degree