• Face-to-face services, risk assessments and program compliance.• Tracked claims, collected evidence, and maintained communication with stakeholders.• Implemented reverse marketing strategies• Meticulous record-keeping and program compliance as required by Government contracts.• Workers' compensation documentation, ensuring legally compliant record-keeping.• Excellent customer service, communication, and teamwork skills.

• Successfully built and maintained relationships with over 1100 business accounts • Implemented reverse marketing and job carving, resulting in increased job placements.• Maintained accurate documentation in compliance with Department of Human Services (DHS) regulations.• Designed and delivered training sessions.

• Managed up to 80 client accounts.• Employed strategies such as reverse marketing and job carving to customise positions to barriers.• Coordinated with employers and provided post-placement support as needed.• Ensured documentation compliance with Disability Employment Services contract requirements.

• Transformed existing products into a separate business venture by automating the client experience.• Created, implemented and maintained online sales portal• Created an eBay store and launched revamped online portal

The JobStart Philippines (JSP) Program aims to assist out-of-school youth find employment. Funded by the Government of Canada and administered by the Asian Development Bank (ADB), the program is a partnership between the Dept of Labor and Employment (DOLE) through the Bureau of Local Employment (BLE) and Public Employment Service Offices of selected Local Government Units.Responsibilities included:• Oversaw the completion and maintenance of the head-contract requirements • Provided support and supervision to 35 remotely based consultants • Budgeting, financial reporting and alignment with different reporting systems• Oversaw quality management and legislative compliance in Australia and the Philippines.

Spaces Virtual, Qatar Created and provided online presence and business mentorship to entrepreneurs and start-ups.• Managed all facets of the Spaces Virtual business • Assisted and offered professional and evidence-based business advice to clients• Acted as a sounding board to support client business growth• Encouraged the development of client knowledge and skills

Silatech, Qatar International, social, non-profit, non-governmental organisation based in the State of Qatar. Partnering with a wide range of international, regional and local organisations in development sectors, banks, civil society institutions, governments, and international and regional influencers to deliver economic outcomes through entrepreneurship ventures.• Boosted program’s portfolio from USD $100k to $13+ million in 16 months • Launched the first learning and employment centre in Istanbul and the second in the region.• Managed 3 x cross-functional 'Task Forces' through change management exercises that developed operational models, HR and reporting structures. • Launched a virtual work program to train and connect people to remote jobs.• Worked closely with the different governments, TVET institutions and local business to place youth into jobs.• Helped launch a youth online learning and employment portal in 2013 in collaboration with Microsoft’s regional team for Corporate Social Responsibility

The Syrian Trust for Development (STFD)Fostering self-reliant economic enterprise, the Trust delivers learning and life skills, safeguards cultural identity, builds strong and engaged communities, and extends life-changing humanitarian solutions.• Led a team of 52 full-timers, 10 interns and 200 volunteers.• Carried out an organisational restructuring to upgrade the operational model • Introduced youth-lead and volunteer-based operational mechanisms.• Developed and launched the ‘Second Chance’ TVET Program resulting in 10,500 Syrian youth securing vocational training and employment opportunities. • Secured grant of USD $2.88 million from Japanese Social Development Fund (World Bank administered).• Conceptualised, developed and launched the first career centre in Syria. The model was replicated across the country (and abroad) between 2009-2011

• Accountable for planning and delivering lessons to a range of learners of all age groups and abilitiesKey Achievements • Received an award by the School Administration as the best first Grade Teacher for 2003-2004

• Played a key role in supporting many of the Club's recreation and sport local and regional initiatives • Managed and maintained e-records of the club and managed correspondence with government stakeholders• Supported the decision-making process by developing overall analysis and statistical data• Provided support on managing relationships with donors and stakeholders