·        Lead and supervised the development of retail Enterprise Resource Planning (ERP) software on the Dot Net platform·        Managed and maintained multiple VB6 ERP projects in diverse industries such as supermarket, pharmacy, restaurant, and fashion sectors·        Demonstrated expert-level proficiency in MS SQL development, delivering comprehensive support and optimizing database performance·        Utilized SSMS and Crystal Report to construct reports, enhancing data visualization and facilitating informed decision-making·        Served as a technical support engineer for the first half of my tenure

·        Supported and implemented applications, ensuring smooth interaction with customers and addressing support related issues·        Performed technical troubleshooting, bug corrections, patches management, and conducted comprehensive technical tests·        Developed SQL scripts for data corrections, contributing to the integrity of the ERP system and databases·        Collaborated with key personnel as a system analyst to define user needs and develop effective data processing solutions·        Provided functional training and developed training materials for end-users, enhancing their understanding and proficiency·        Installed, configured, and troubleshoot computer networks and related computing environments, including systems and applications software, hardware, PDA, and printers·        Hosted applications on AWS and local servers, ensuring efficient performance and accessibility·        Assisted in the implementation of VPN and Firewall, bolstering network security·        Maintained system and monitored its performance, promptly troubleshooting any reported problems·        Conducted regular backups of data, ensuring its safety and availability·        Installed and configured new hardware and software, keeping the network up and running smoothly·        Addressed technical queries and took responsibility for maintaining the security of the system·        Implemented Windows Servers (2003/2008/2012) and Windows XP, Vista, Win7, Win8, Win10·        Configured and updated antivirus software such as McAfee, Kaspersky, and Norton antivirus·        Managed active directory, users, permissions, files, and group policies·        Installed, configured, and supported network equipment including routers, access points, switches, WAN accelerators, and printers