Customs ClearanceLast Mile deliveryStorage facilityeCommerce & logistic solutionImport and Export to/from AustraliaCourier & logistic solution

Worked as a Senior Customer Service Advisor.Managed existing business accounts to improve sales to generate more revenue for company.Administration management.Coordinated with suppliers to deliver orders on time to the customer.Email management from sales inquiry to complaints.

Teaching various curricula to kids from, SSC, ICSE, IGCSE, CBSE Boards.

It was four months project and work from home opportunity. Few highlights of the job - - Cold Calling- Appointment Setting- Updating HUBSPOT about lead status.- Follow-up Call - Close the deal

- Since October 2000 to May 2003 as Team Coach Quality Control at Intelenet Global Services Ltd. (A joint venture of HDFC & TCS) currently known as Serco Ltd. Worked for UK client Standard Life Healthcare who are specialized in healthcare insurance. Prepared STANDARD OPERATING PROCEDURE for the entire team & also prepared PROCEDURE MANUAL FOR QUALITY CHECK within the department. Also prepared QUALITY MANUAL on ISO9001-2000 for Quality Check Department. Was responsible for the quality check on the work done by team members and co-ordinated with Quality Manager to ensure the service standards (SLA). Responsible for maintaining quality records for the team & ensure all work in a team is carried out as per the manual. Monitored the quality system of the team and took corrective action when necessary. Attended all Quality meets and Seminars as and when required. Gave regular feedback to the Team Leaders about their team regarding quality results, and discussed the quality problems and remedial measures. Co-ordinated with trainers in UK for new updates or changes in work procedure or SOP.