Naseemuddin Mohammad Email & Phone Number

Frisco, Tx, Us

Frisco, Tx, Us

Pendle Hill, New South Wales, Au

Responsible for plan, initiate, direct, coordinate and manage activities in implementing information systems, computer programming and developing software applications for Statefarm projectDirect IT operations and cross-functional teams, analyzing system workflows, establishing priorities, developing standards and setting deadlinesCollaborate and coordinate with infra technical workgroup teams, clients teams, leads, and others, to solicit cooperation and resolve problemsProactively identified and resolved impediments to team progressResponsible for leading and coordinating teams in Service Now Management for major incidents and problemsResponsible to manage life cycle of all Problems that arises in a Prod EnvironmentPrevent incidents from happening, capability to minimize the impact of incidents that cannot be preventedExperience conducting Root cause analysisCollaborating with stakeholders to define testing requirements and create comprehensive test plansProvide reports on testing progress,coverage, resultsResponsible to review problem records and coordinate problem management activities in ServiceNowResponsible for monitoring Servicenow dashboard and tracking problem SLAs and coordinate the workgroup teams for adherence to agreed SLAsEmpowered the teams to leverage structured RCA techniques, repeatable quality assurance processes, and testing methodologies to ensure flawless resolution and customer satisfactionPrepare monthly Ops-Hi5 problem reports, review with audit teamsDiscussed with clients to understand requirements to propose highly technical solutions to automate processesReview risks and challenges and develop mitigation plan for effective service delivery Prepare process documentation to mature in ITSM problem management processes and apply best practices in clients service deliveryContinuous improvement for maturing the ITSM processes in Client’s IEOM support service delivery

Noida, Uttar Pradesh, In

This is for Statefarm client projectCollaborate and coordinate with technical workgroup teams, clients teams, leads, and others, to solicit cooperation and resolve problemsLeading and coordinating teams in Service Now Management for major incidents and problemsCoordinate with teams for problem root cause analysis (RCA) and submit ensuring adherence to quality standards and SLA metricsManage life cycle of all Problems that arises in a Prod EnvironmentPrevent incidents, strategy to minimize the impact of incidents that cannot be preventedEnable Continuous ServiceNow problem forms improvement, by recommending and implementing engineering best practicesCollaborating with stakeholders to define testing requirements and create comprehensive test plansProvide reports on testing progress, coverage, resultsReview problem records and coordinate problem management activities in ServiceNowMonitoring Servicenow dashboard and tracking problem SLAs and coordinate the workgroup teams for adherence to agreed SLAsProvide ITSM process support for technical teams related problems and incidentsReview risks and challenges and develop mitigation planEnsure the team follows/leverages structured RCA techniques and repeatable quality assurance processes and testing methodologies to ensure flawless resolution and customer satisfactionAssess current against future customer needs and priorities by conducting analysisManaging and overseeing end-to-end problem management activities and working with teams for effective service deliveryMeeting with customers to understand requirements, propose highly technical solutions to automate the processesPrepare process documentation and empower workgroup teams to mature in ITSM problem management processes and apply best practices in clients servicesIdentify incorrect data values in service problem form and coordinate with client’s team to build capabilities to show accurate values in SLA calculations

Bangalore, Karnataka, In

I will be managing delivery of Change Enhancements to NetOxygen Enterprise Loan Origination platform implementation, Consulting Services, Ad-hoc Support services, Research and development on the Mortgage Loan Origination System product tailoring and Business as Usual (BAU) Support. Project management Services provided are across different business Channel and projects including Mortgage Banking Retail, Lending Hub LOS Integration and Loan Origination System Product Annual Maintenance Services. Designed, developed, maintained, and executed manual and automated test scripts for various types of testing (unit, integration, regression). Collaborated with stakeholders to define testing requirements and create comprehensive test plans. Used the traceability matrix to assess the impact of changes in requirements on existing test cases. Designed, developed, and maintained test scripts using Selenium tool. Executed manual and automated test cases, documented the results, analyzed test failures, and reported. Identified, documented, managed, and tracked defects using bug tracking tools. Assisted in planning and executing UAT to validate the system against business requirements, gathering feedback from users and stakeholders. Maintained clear and comprehensive documentation of test plans, test cases, and testing results. Provided test summaries and reports to stakeholders.Managed the testing lifecycle, including planning, execution, and reporting,to ensure timely delivery of high-quality software. Shared the traceability matrix with project stakeholders, including developers and project managers, to ensure everyone is aligned on testing coverage. Proactively managed stakeholder expectations throughout the project QA lifecycle by providing timely updates on progress and addressing concerns promptly. Participated in client meetings and provided insights on accessibility requirements,driving client satisfaction and promoting the value of accessible design in software development

Bangalore, Karnataka, In

Experience in planning and managing multiple transformation and implementation projectsExperience in working and interacting with senior leadership and VP level customerBuild relationships with business partners, cross functional teams, and stakeholdersExperience in closely working with product team and clients ITPMOManaged large-scale development and implementation of Oracle CCS Cloud and Middleware solutions to meet business needs and build client loyaltyExperience in managing cloud data conversion and migration projectsProactively identify and mitigate risk and remove obstacles to avoid project delivery delaysManaging Project cost and budgetPlanning, scheduling, execution, tracking & control, and managing multiple projects using project management toolsAdherence to project delivery standards, processes, and tools utilizationExperience in managing scope of work, evaluating/validating estimates, preparing management reports and presenting steering committee and governance meetingsStrong understanding on project management processes, experience with waterfall, Iterative & Agile development methodologiesManaged project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skillsHave experiences and qualities to manage large teams, and to deliver consistent proven results for my employerExperience in leading onsite/offshore and global teams with remote working model (global distributed & virtual teams)Managed project resource plan and tasks, execution of the projects to customer agreed timeline & budgetExperience in working with multi-vendor teams such as TMG & OracleLed and assisted technical projects for clients by working and coordinating with consultants, Product vendor, IT Operations, Business Analysts, developers, and QA teams for project efforts sizingDeveloped project plan identifying key issues, approaches, and performance metrics

Bangalore, Karnataka, In

Interact with customers, product teams, stakeholders to plan project releases, review features scope, anddefine execution process. Design release guidelines, quality checks, define release configuration, scheduling deploys & milestones for the overall release lifecycle of effective delivery by adhering to Organizational software release plans/schedule. Risk management & mitigation plans, review interdependencies and closing issues, highlight the risk & dependencies across the program and scrum teams to ensure achievement of sprint & release goals. Release management to deploy new capabilities in DMP platform using latest Java version for protecting against fraud in the digital space with Risk Based Decisioning Service. Integrated software releases for Global SafetyNet, DA, DI & TFC in DMP platform to provide enhancing customer exposure monitoring & provisioning new Authorization IQ business feature using the advanced technologies concepts for MC businesses. Prepare release planning & execution process and define & manage release schedule and milestones. Manage to Plan, Schedule, & Track & Control the Enterprise Security Solutions adhering to implement integrated software release plans at Organizational level. Ensuring program meets the agreed budget, schedule and quality. Coordinate with different teams for successful deployment of feature artifacts into production with quality and on-time. Understanding the key functionality of DMP platform and required technologies for supporting the existing and evolving software releases. Communicate key project plans, commitments, & changes, and manage relationships & coordinate projects between different teams at onshore. Drive the on-time & effectively delivery of high-quality enterprise software into prod for MC business. Provide oversight for deployment of releases into prod environments through ensuring release readiness and adequate deployment run list. Track key metrics at a program level and take appropriate action.

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Las Vegas, Nevada, Us

Designed and prepared technical reports, studies and related documentationPerformed ad hoc deep-dive analysis for specific business problemsMaintained problem tracking system and ran diagnostic software to verify properly operating equipmentEstablished extensive procedures and policies for troubleshooting and resolving hardware and software issues

Hyderabad, In

Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faultsImplemented corrective plans of action for network availability, utilization and latencyAutomated nightly batches using active batch scheduler and created nightly jobs for database backup

Pmp, Project Management

Master Of Business Administration - Mba, Information Systems

Master Of Business Administration - Mba, Project Management

Bachelor Of Science, Mathematics