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Usama Naseem Email & Phone Number

Customer Service Officer at IDP Education Ltd
Location: Greater Toronto Area, Canada, Canada 3 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 100%

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Current company
Role
Customer Service Officer
Location
Greater Toronto Area, Canada, Canada
Company size

Who is Usama Naseem? Overview

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Quick answer

Usama Naseem is listed as Customer Service Officer at IDP Education Ltd, a company with 8165 employees, based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Usama Naseem.

Usama Naseem previously worked as Administrative Coordinator at Idp Education Ltd and Management Assistant at Enterprise. Usama Naseem holds Bachelor Of Commerce - Business Management, Human Resources Management/Organizational Behaviour from Ted Rogers School Of Management - Toronto Metropolitan University.

Company email context

Email format at IDP Education Ltd

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IDP Education Ltd

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Profile bio

About Usama Naseem

With a Bachelor of Commerce in Human Resources Management from Ted Rogers School of Management - Toronto Metropolitan University, I have a strong foundation in business strategy, organizational behaviour, and talent development. I am also a Certified Scrum Master, which enables me to apply agile principles and practices to enhance productivity and collaboration.As a Administrative Assistant at IDP Education, I deliver exceptional service, navigate challenges, and foster meaningful connections. I troubleshoot various software systems, maintain accurate and secure records of test day activities, and supervise and coordinate over thousands of test takers, ensuring smooth operations and adherence to testing protocols. I am passionate about making a tangible impact and exploring opportunities where I can contribute my expertise and continue learning and growing. Let's connect and see how my journey aligns with your team's goals!

Listed skills include Leadership, Problem Solving, Microsoft Excel, Time Management, and 3 others.

Current workplace

Usama Naseem's current company

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IDP Education Ltd
Idp Education Ltd
Customer Service Officer
Toronto, ON, CA
Website
Employees
8165
AeroLeads page
3 roles

Usama Naseem work experience

A career timeline built from the work history available for this profile.

Administrative Coordinator

Current

Greater Toronto Area, Canada

Streamlined onboarding for new hires and provided support to 30+ Invigilators, reducing onboarding time by 30% and ensuring seamless team integrations.Optimized staff schedules for 6 venues in the Greater Toronto Area, resulting in a 20% increase in testing efficiency.Produced data reports meeting compliance and vendor requirements, showcasing strong data.

May 2021 - Present

Management Assistant

Brampton, Ontario, Canada

  • Performed administrative and basic accounting and finance such as: research and billing support, account receivables, transfer, and key logs, run miscellaneous reports and process customer billing.
  • Managed monthly reconciliation schedules for accounts. Handling a high volume of calls pertaining to reconciliation of delinquent accounts and successfully resolving more than 50% of past due invoices.
  • Received incoming calls such as reservations, rate quotes, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors. Effectively market the.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Researched and resolved customer claims related to shortages, discount violations and returns. This directly increased monthly ESQI ratings 5-15%.
Mar 2019 - Apr 2021
Team & coworkers

Colleagues at IDP Education Ltd

Other employees you can reach at idp.com. View company contacts for 8165 employees →

3 education records

Usama Naseem education

Ontario Advanced Diploma, Business Administration And Management, General

FAQ

Frequently asked questions about Usama Naseem

Quick answers generated from the profile data available on this page.

What company does Usama Naseem work for?

Usama Naseem works for IDP Education Ltd.

What is Usama Naseem's role at IDP Education Ltd?

Usama Naseem is listed as Customer Service Officer at IDP Education Ltd.

Where is Usama Naseem based?

Usama Naseem is based in Greater Toronto Area, Canada, Canada while working with IDP Education Ltd.

What companies has Usama Naseem worked for?

Usama Naseem has worked for Idp Education Ltd and Enterprise.

Who are Usama Naseem's colleagues at IDP Education Ltd?

Usama Naseem's colleagues at IDP Education Ltd include Sonu Kumar, Noopur Thakkar, Arshad Ahmed, Zainab Karamat, and Drashti Sharma.

How can I contact Usama Naseem?

You can use AeroLeads to view verified contact signals for Usama Naseem at IDP Education Ltd, including work email, phone, and LinkedIn data when available.

What schools did Usama Naseem attend?

Usama Naseem holds Bachelor Of Commerce - Business Management, Human Resources Management/Organizational Behaviour from Ted Rogers School Of Management - Toronto Metropolitan University.

What skills is Usama Naseem known for?

Usama Naseem is listed with skills including Leadership, Problem Solving, Microsoft Excel, Time Management, Ethical Decision Making, Attention To Detail, and Interpersonal Skills.

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