Naser Alkhatib

Naser Alkhatib Email and Phone Number

Personalization Supervisor leading Payments Innovation at Middle East Payment Services @ Middle East Payment Services
amman, jordan
Naser Alkhatib's Location
Amman, Jordan, Jordan
Naser Alkhatib's Contact Details

Naser Alkhatib work email

Naser Alkhatib personal email

n/a
About Naser Alkhatib

At Middle East Payment Services, my role as Personalization Supervisor centers on ensuring the seamless technical integration of payment products and services. This includes the strategic development of our product roadmap, in collaboration with our technical and engineering teams, to meet the evolving needs of our platform and support initiatives, such as instant issuing and ACS. problem-solving expertise is instrumental in the prompt resolution of system issues, enhancing the reliability of our services.Leveraging in-depth knowledge of technical delivery processes, I adeptly communicate and align priorities with our IT team, ensuring that our deliverables are meticulously balanced and impactful. In this capacity, my commitment to industry excellence and customer satisfaction drives the articulation of client requirements from both technical and business perspectives, bolstering the overall customer experience within the dynamic field of payment personalization.

Naser Alkhatib's Current Company Details
Middle East Payment Services

Middle East Payment Services

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Personalization Supervisor leading Payments Innovation at Middle East Payment Services
amman, jordan
Website:
mepspay.com
Employees:
116
Naser Alkhatib Work Experience Details
  • Middle East Payment Services
    Personalization Supervisor
    Middle East Payment Services Apr 2021 - Present
    Amman, Jordan
    • Act as a subject matter expert for other Payments products and services under governance, by ensuring full technical understanding of the products including transformation, processes, systems and regulations (cards, SMS, 3Ds, HSM keys).• Own the product roadmap and working with the technical and engineering team to prioritize initiatives, carefully and pragmatically balancing the needs of product, support and platform initiatives(instant issuing, central issuing, ACS, SMS, remote issuing).• Communicate and negotiate priorities with IT Team using in-depth knowledge and experience of technical delivery process.• Ensures timely escalation and resolution of all system issues, with impact assessment for major issues and investigation and timely rectification of recurring issues.• Tracks Product Life Cycle.• Lead the development and implementation of the onboard productstrategy to enhance customer experience and satisfaction.• Manage and drive the articulation of the Client requirements from atechnical and business perspective.• EMV certification and validation with schemes.• Agile practitioner.• JIRA practitioner.• schemes.• HSM expert. SKILLS• Banking Software.• Business Process.• Financial Institutions.• Testing Scenario.• Payment Cards.• Communication.• ISO 8385.• cards management systems. • Ensuring that all of SQL databases are complied with the PCI-DSS by configuring the audit trails on all of the SQL databases.• Conduct training sessions for end-users to maximize CRM utilization and adoption within the organization.• UAT with service providers and end users.
  • Network International
    Personalization Assistant Manager
    Network International Jan 2018 - Apr 2021
    Amman, Jordan
    • Manage and import keys to the key management system (KMS) Device.• Working with DataCard Systems for script/EMV generations.• Aware of MATICA systems and card mailing.• Working and troubleshooting DataCard personalization machines (MX600, MX2000).• Follow procedures and rules that covers all the personalizationprocess from receiving the art work cards from the bank to deliverthe card personalized.• project coordinator and Administrator of SMS service application andDatabase.• project coordinator And Administrator of VBV service application.• Ensuring that all of SQL databases are complied with the PCI-DSSby configuring the audit trails on all of the SQL databases.• Administrating and follow up 3D secure and verified by visa projects.• Track Banks/Clients for all testing phases thru pilot and go live withAll related keys and card Personalization and testing
  • Network International
    Personalization Officer
    Network International Dec 2016 - Dec 2018
    Amman Governorate, Jordan
    - expert on KMS and configuration manager. - cards script -coordinate all project for cards .-VBV and 3D secure administrator and project coordinator .-SMS administrator and project coordinator .-Review, analyze and prepare the issuance process Of Debit, Credit Cards And Electron, Prepaid-online transaction , E-payment ,cards cycle- Investigation of Fraud And Full Experience In Solving Problem Cases Of cards And ATM's - good knowledge in settlement and chargeback
  • Emerging Markets Payments Emp
    Athorization And Cards Operations
    Emerging Markets Payments Emp Jun 2014 - Dec 2016
    Amman Governorate, Jordan
    - Cortex Switch Transactions Management - IT support - Advisor to the problems in the cards - Review, analyze and prepare the issuance process Of Debit, Credit Cards And Electron, Prepaid - Chargeback, reversal transactions - Investigation of Fraud And Full Experience In Solving Problem Cases Of cards And ATM's - Cards issuing And cancellation Cards Inquiry (daily, monthly, yearly) - Professional User For Visa Systems - Debit & Credit Applications Entering

Naser Alkhatib Skills

Management Banking Credit Retail Banking Risk Management Customer Service Business Analysis

Naser Alkhatib Education Details

Frequently Asked Questions about Naser Alkhatib

What company does Naser Alkhatib work for?

Naser Alkhatib works for Middle East Payment Services

What is Naser Alkhatib's role at the current company?

Naser Alkhatib's current role is Personalization Supervisor leading Payments Innovation at Middle East Payment Services.

What is Naser Alkhatib's email address?

Naser Alkhatib's email address is na****@****oup.com

What schools did Naser Alkhatib attend?

Naser Alkhatib attended Al-Balqa' Applied University Bau.

What skills is Naser Alkhatib known for?

Naser Alkhatib has skills like Management, Banking, Credit, Retail Banking, Risk Management, Customer Service, Business Analysis.

Who are Naser Alkhatib's colleagues?

Naser Alkhatib's colleagues are Basel Hanieh, Mohammad Hadidi, Tarneem Tashtoush, Fadi Aladam, Ahmad Alreshiq, Hazim Alraqqad, M.econ., Ccm, Cams,, Aya Zarour.

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