• Managing and overseeing all operations including: planning, execution and implementation to ensure achieving clients’ requirements and targets and operating the same within the budget.• Meeting with clients to understand their requirements, and maintain effective business relationships with key clients, suppliers and third parties.• Managing all projects planning, scheduling and cost control, development and reporting activities to ensure project delivery is achieved in line with agreed timeframe and budget.• Promoting Segno’s services and products to clients and preparing project costing & budgeting sheets.• Following up on the execution of the work to ensure compliance with the approved specifications.• Assisting in the preparation of business proposals negotiating, signing contracts, and finalizing deals.• Communicating with the project managers in order to manage their requirements of materials, tools, manpower, equipment or any other related needs.• Following up on site activities, resolving client complaints or any issue related to site work and take corrective actions.

• Building and maintaining strong relationships with key clients, existing and potential clients, to maximize Segno’s direct sales revenues.• Promoting Segno’s services and products to clients, as well as preparing quotations and project costing & budgeting sheets.• Monitoring the sales value and volume and sales plans are properly implemented. • Making decisions and setting priorities and goals, establishing a balance between the benefits to be achieved by the clients and for the company.• Providing valuable feedback to the company for new product development to further enhance market coverage and the brand image.• Carrying out regular Techno – Commercial discussions and negotiations with Engineering Contractors & Project Owners and successfully finalize contracts.• Following up on clients’ requirements, delivery of stock, inventory and take corrective actions when needed.

• V-Good knowledge in IPTV Service Network structure from Head-End Side to STB Side.• Maintaining IPTV video operating center including researching, fixing and clearing trouble tickets.• Directing and coordinating overall technical support and service delivery operations of the IPTV department. • Monitoring operational status of customer's phone lines using NMS (network management systems). • Collaborating with other departments in the aim of understanding projects and achieve targets • Following up on Network Tickets with xNOC Teams (Access NOC, Video NOC, Transmission NOC, FTTx NOC, Data NOC).• Having Knowledge of Network Management Software (NMS). • Determining action plans in response to customer needs, problems or emergencies • Working with vendors to solve complex network problems • Providing support and assistance to network technicians as needed in network issuesEfficiently handling service delivery operations for the following systems: • ICMS • BMS (Huawei) • NetView • U2000 • ALU AWS • One View • PMS • Huawei Network Management Platform • 5529 AMS GUI • ACI EM GX 2.8M (Nokia Siemens Network) • RTTS -Remedy Ticket System • N2000 Fixed Network Integrated Management System • JDSU IPTV monitoring tools (HomePM, Dataminer, RPM)

Key Responsibilities:• Managed and deployed resources/personnel and conceptualized strategies to effectively achieve desired levels of customer service.• Resolved customer complaints and queries effectively within specified time frames.• Analyzed statistical reports that reflect team performance identified areas for improvement and implemented corrective actions.• Provided training to technical support agents in areas of operations/maintenance of telecommunication networks.