Responsible to lead five teams with total 20 teams member, for providing consumers with a satisfying experience while shopping by ensuring that all internal company service process (Purchasing, International Shipment, Warehousing, Account Executive, Customer Relationship and Customer Service Support) run seamlessly, efficiently, measurably and remain within the predetermined standard reference.- Reduce workflow inefficiency by nearly 45%- Reduced complaint/conflicts rate from 40% to nearly 2% per month- Redefined KPI across the team- Redefined the basic cost calculation for international shippment- Created an integrated and monitored bookkeeping system

Responsible to planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.- Created a basic strategies to guarantee the most efficient approach for the organization and its customers.- Created an integrated problem-solving flow- Maintain and increase the retention rate of at least 10% per month

Supervise the team and handle mild to moderate consumer cases that occur during the ordering process.

- Serving consumers who want to make purchases by providing information and estimated costs related to these goods.- Provide real time information regarding the progress of consumer orders.

As a side job, evaluating social media content with several criteria that consider the target market so that the content is suitable for publication.Evaluates the performance results of search engines with several criteria and reports them so that developers can optimize the search engine's algorithms.

Carry out installation and maintenance of network connections between buildings and ensure that each stakeholder gets network services according to their needs