Mohamed Naseer Hassan Email & Phone Number

Bangalore Urban, Karnataka, India

Client Location :Financial Software and Systems (FSS), BangaloreRoles and Responsibilities :• Provides desktop support services in a networked Microsoft Windows environment.• Technical support for desktop, data, and server management to the organization/clients.• Deploy, Monitor, and Upgrade the data-tier components used by applications and build queries and scripts by SSMS.• Manage Domain environment within office premises through Remote (Team Viewer, FixMe.IT ).• Responsible for providing technical assistance to the users via telephone, e-mail-chat, and remote.• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.• Installing, customizing, maintaining, and troubleshooting in Operating systems, Virus protection software, and Company Production software.• Handling technical related issues and Co-ordinate with various Teams and giving support to Server level, monitor and rectify Network level traffic issues.• Maintaining Excel for inventory details of Assets of hardware’s and Software’s.• Creating and Managing user accounts and Profiles and giving permissions to the users in Active Directory.• Follow the SLA for issues with respect to the severity.

Bangalore Urban, Karnataka, India

Client Location :Reliance Industries Ltd, BangaloreRoles and Responsibility:• Responsible for providing technical assistance to the users via telephone, e-mail, and remote access.• Installing, customizing, maintaining, and troubleshooting in Operating systems, Virus protection software, and Company Production software.• Basic Troubleshooting skills in networks: LAN, Wireless LAN, and Video Conferencing & Audio Conferencing.• Installing and Configuring Printer devices (Network Printers and Local Printers) in computer.• Handling technical related issues and Co-ordinate with various Teams and giving support to Server level and Network level issues.• Performing troubleshooting on assigned tickets and resolve the problem within SLA.• Maintaining and deploying the inventory details of Assets.• Network Router Installation and Configuration.• Check and Update the Virus Protection Software Patches.• Creating and Managing user accounts and Profiles, giving permissions to the users in Active Directory.

Chennai, Tamil Nadu, India

Client Location :Siemens Gamesa Renewable Energy, Chennai. (Wipro Partner)Roles and Responsibility:• Assisting and solving tickets assigned by the help desk and closing them within violation period.• Responsible for responding to customer calls on LAN logging related issues.• Creating and Managing user accounts and Profiles, giving permissions to the users in Active Directory.• Preparing work Report, Monthly Status report, SLA Violation report and Maintaining Technology Specific Documents• Providing remote support to worldwide client location through FixMe.IT client remote controller and VNC.• Responsible for providing technical assistance to computer users via telephone, e-mail, and remote access.

Chennai, Tamil Nadu, India

Client Location :Miramed Ajuba Solutions Pvt Ltd, Chennai. (Wipro Partner)Roles and Responsibility:• Provide users with desktop support services in a networked Microsoft Windows environment.• Manage Domain environment for six sites through remote support (Team Viewer, VNC & Dame Ware).• Responsible for providing technical assistance to computer users via telephone, e-mail, and remote access.• Installing, customizing, maintaining, testing, and troubleshooting in Operating systems, Virus protection software, and another system’s software.• Basic Troubleshooting skills in networks: LAN, Wireless LAN, Video Conferencing & Audio Conferencing.• Installation and Configuration of Printer devices (Network Printers and Local Printers) on desktops.• Troubleshooting and configure the email clients like Thunderbird, Outlook (2007, 2010, 2013 & 2016).• Manage shared folder and devices through permission.• Data Cards configuration and troubleshooting.• Responsible for providing 1st /2nd level desktop support to end-users in troubleshooting and resolving application related issues.• Upgrading computer systems based on client requirements like Software installations and hardware equipment changes.• Prepare computers in the training room for various client-based projects and software’s trainings.• Handling technical related issues and Co-ordinate with various Teams and giving support to Server level and Network level issues.• Performing troubleshooting on assigned tickets and resolve the problem within SLA.• Maintaining and deploying the inventory details of Assets, Desktop, Laptop, and other devices.