Nathan Ashcraft Email & Phone Number

Durham, North Carolina, United States

Supporting and guiding a team of managers, project managers, and consultants focused on SaaS tax engine implementations for Excise Fuel, Excise Tobacco, Communications, and Hospitality/Lodging tax. Building new implementation processes, project management tooling, and standardizing documentation. Streamlining and simplifying existing practices to enable teams to scale efficiently.

Durham, North Carolina

Growing an ERP and Ecommerce focused SaaS Implementation Team of Managers, Project Managers and Technical Consultants in the US and India.The Professional Services team is focused on providing project management and SaaS technical integration consulting for ERPs (NetSuite, MS Dynamics), Ecommerce (Shopify, Magento) and POS (D365 Commerce) and custom API integrations to meet the ever increasing complexity of domestic and international tax compliance. Supporting mid-market and enterprise sales teams, SaaS integration project scoping, and contract creation.Representing Customer and Partner driven feedback and guidance to Avalara Product Management to guide new service and feature releases. Writing technical and functional documentation to prepare and train the collective implementation teams.Responsible for Professional Services' department project portfolio, project manager resource management, implementation team process improvements, optimization, and overall KPI monitoring.

Durham, North Carolina, United States

Manage Avalara and client implementation teams along with cross department Avalara resources for SaaS software integrations and ongoing managed services. Client facing project management for up to 50 parallel software implementations using REST API based integrations to ERP business systems, Ecommerce platforms, and POS/Retail systems.Continued project management support through role changes: Project Management 2015 - 2018Practice Manager 2018 - 2019 Professional Services Manager 2019 - 2020

Manage Technical Support department priorities across email, phone, repair, training, and QA testing. Design, contribute and advise customer focused product development. Combining personal field experience and perspective with direct feedback from users. Drive QA during development sprints, validation, trial testing, and release. Create training classes for new hardware and software for reseller partners and end users. Set standards for certification and qualified installers.

Raleigh, Nc

Provide email and phone support for flagship products to reseller partner companies, contractors, and end users in North America and internationallyTravel to end user sites to resolve outstanding hardware and software integration issues. Train site personnel on battery management and service through data analysis trends.Manage repair return process including performing the repairs on PC hardware.