Nashed Merhim Email and Phone Number
Dear Sir, Madam, I'm experienced Enterprise Service-Desk with a strong customer service and troubleshooting skillsas well as high knowledge in systems installation, configuration, upgrading, and maintenance. Ihave a great experience 8+ years in Network Infrastructure and Help Desk technical support systemadministrator for big international companies in Ukraine and Ireland. I'm speaking English, Arabic, Russian and understand Ukrainian. Seeking to provide expert technicalsupport to enterprise organizations as the L2, L3 tech support engineer.Best regards,
Creative One Solutions Llc
View- Website:
- creativeonesolutions.com
- Employees:
- 10
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Creative One Solutions LlcIrvine, Ca, Us -
Customer Services SpecialistCreative One Solutions Llc Jan 2023 - PresentAnaheim, Ca, Usvmware infrastructure :- Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)- Hands on experience on MS AD ,DNS,DHCP- Hands on experience on MS File servers with hierarchy of control- Taking care of backup, off-site tape storage, inventory-asset management (Veeam Backup&Replication )- Backup disaster Plan Network infrastructure :- installation, configuration and maintenance of network equipment - Ethernet 802.3, VLAN, Ethernet 802.11, LAN/WAN- selection and configuration of network protocols. ospf ,static ,RIP,PGB,TCP/IP, DHCP, DNS, NAT, SMTP, POP3,ARP, FTP, Telnet, SSH, SSL,VPN ,gre ,ipsec- control access to shared resources.- Hands on experience on Technical documentation , for customer infrastrcter .- Ticketing system Operation (ConnectWise)- Providing a high level of customer service at all times according to client agreementI -
Enterprise Services DeskActionpoint Software Development May 2022 - Nov 2022Torrance, Usvmware infrastructure :- Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)- Hands on experience on MS AD ,DNS,DHCP- Hands on experience on MS File servers with hierarchy of control- Taking care of backup, off-site tape storage, inventory-asset management (Veeam Backup&Replication )- Backup disaster Plan Security Software :- Sophos End Point Network infrastructure :- installation, configuration and maintenance of network equipment.- Sophos GX ,SonicWall- Switches DELL- Ethernet 802.3, VLAN, Ethernet 802.11, LAN/WAN- selection and configuration of network protocols. ospf ,static ,RIP,PGB,TCP/IP, DHCP, DNS, NAT, SMTP, POP3,ARP, FTP, Telnet, SSH, SSL,VPN ,gre ,ipsec- control access to shared resources.- Hands on experience on Technical documentation , for customer infrastrcter .- Perform ongoing monitoring and maintenance of all servers in the operations team environment (Logic Monitor)- Ticketing system Operation (ConnectWise)- Providing a high level of customer service at all times according to client agreement -
System AdministratorBlack Rhino Nov 2016 - Mar 2022vmware infrastructure :- Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)- Hands on experience on MS Exchange.- Hands on experience on MS AD ,DNS,DHCP- Hands on experience on MS File servers with hierarchy of control- Taking care of backup, off-site tape storage, inventory-asset management (Veeam Backup&Replication )- Backup disaster Plan Security Software :- Symaintec server and endpoint - Minerva Server and Endpoint Network infrastructure :- installation, configuration and maintenance of network equipment.- Fortigate Firewall multiple models 90D,300E.200D .etc- Switches Juniper EX ,Cisco- Ethernet 802.3, VLAN, Ethernet 802.11, LAN/WAN- selection and configuration of network protocols. ospf ,static ,RIP,PGB,TCP/IP, DHCP, DNS, NAT, SMTP, POP3,ARP, FTP, Telnet, SSH, SSL,VPN ,gre ,ipsec- control access to shared resources.- Hands on experience on CRM systems (MS Dynamic,PRFTIT,Spotoption).VOIP:- Hands on experience on PBX Server- Hands on experience on DIDlogic VOIP provider- Hands on experience on Technical documentation- Perform ongoing monitoring and maintenance of all servers in the operations team environment (Zabbix)- Ticketing system Operation (helpdesk,spiceworks)- Providing a high level of customer service at all times
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Computer Networks MaintenanceEmbassy Of Egypt,Freelancer May 2012 - Mar 2022Gb -
Network ,System AdministratorFreelancer Jan 2013 - Mar 2020I'm a freelancer in Networking ,System Administrator for Small and Medium Business with Experience in different cases and design for small Network Configure Many models of Switches ,Routers,and firewall.Microsoft and Cisco profession
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Network AdministratorLogos-P Jul 2014 - Mar 2015- installation, configuration and maintenance of network equipment.- definition and assignment of network addresses to computers and devices on the network.- selection and configuration of network protocols.- configure the routing tables.- control access to shared resources.- Manage MS Exchange.- Management of MS AD
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Design The Network For Call CentarTradebifo Dec 2014 - Jan 2015- Design the network , configure router and switch .- install AD and exchange server
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Sales Personal– English DeskOsm Kiev Nov 2013 - Jul 2014sales and customer service for finance consultant
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Own Small BusinessEgyfrute Dec 2011 - May 2013
Nashed Merhim Skills
Nashed Merhim Education Details
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Cisco Network AcademyNetwork And System Administration/Administrator -
Vblock SystemBasic Data Center Virtualization -
Business ManagementAssociate'S Degree -
Cairo Technical College -As Auto-Mechanic
Frequently Asked Questions about Nashed Merhim
What company does Nashed Merhim work for?
Nashed Merhim works for Creative One Solutions Llc
What is Nashed Merhim's role at the current company?
Nashed Merhim's current role is System Administrator.
What schools did Nashed Merhim attend?
Nashed Merhim attended Cisco Network Academy, Vblock System, Business Management, Cairo Technical College -.
What are some of Nashed Merhim's interests?
Nashed Merhim has interest in Social Services, Economic Empowerment, Politics, Every Think New, Education, Equipment, Hand Work, Science And Technology, Music.
What skills is Nashed Merhim known for?
Nashed Merhim has skills like Troubleshooting, Routing, Networking, Windows Server, Cisco Systems Products, System Administration, Routers, Cisco Technologies, Software Installation, Network Administration, Mcsa, Cisco Certified.
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