Nashid E Email & Phone Number

Doha, Qatar

Doha, Qatar

Doha, Qatar

 Assisting 400+ users in resolving diverse hardware and software issues. Opening the ticket & closing the ticket based on SLA’s. Provide remote support to different locations through configuration manager remote control and Remote desktop Connection. Managing Symantec Backup, Print server, AD object( User/group/Printer etc.)  Handling file server management including access control to various users of each department and applying group policies to restrict the range of control for standard users Installing and configuration for attendance machine. Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment. Maintained the up to date operating procedures inside the IT department. Documentation of IT Infrastructure and Asset Management Maintained company peripheral network devices regularly, including switch, Printers and Scanner.

Qatar

• Administration of Windows 2003/2008 Server, Active Directory Office 365 Administration• All activities related to email accounts such as creation and disabling of user accounts• Assigning licenses for various office software• Responsible for taking email backups for terminated users• Managing Group emails  Manage Active Directory users and groups Managing the Print & EFax Server  Managing & Monitoring application servers such as Citrix. Handling file server management including access control to various users of each department and applying group policies to restrict the range of control for standard users Configuration and Support for phones such as BlackBerry, Samsung and IPhone. Provide and coordinates network and desktop support to over 200 users in 3 branch offices Provided quick resolution of Hardware, Software, OS and Network related Problems. Providing Orientation for new staff regarding the computer systems and IT company policies Responsible for the fast and accurate troubleshooting of reported faults.  Keeping inventory of hardware and maintenance records Keeping track of all the IT assets and responsible for updating and uploading the details to the intranet.

Qatar

Bangalore

Maintained and document all incoming tickets and resolve within SLA. Helpdesk support tool – HPSM  User Creation , Password Reset (Active Directory), Mail box Creation(MS Exchange 2007) Diagnose Operating System problems in windows platform (Windows XP,Windows7 and windows 8).  Preparing documentations and inventory as per company’s audit standard. Installing, configuring and troubleshooting of Encryption software in Laptops.  Manage and deploy system patches

Kochi,

Trouble shooting of Workstations Windows XP/Vista and other Applications. Assembling PC’s & Installation and of OS & other Applications , Updating Patches Maintains System Backups & Perform System File Restoration. Maintaining the availability of company computer resources, laptops, printers and multimedia equipment. Working with domain server and configuring DNS and DHCP server. Installing Antivirus Server & deployment Clients Configuring and installing the printers on the print server and giving the access to the users. Configure/maintain Microsoft Office Outlook, 2003, 2007 and 2010. Establish strong relationships with all our Customer & Business Partners. Responsible to meet the Team goals

Graduated From Calicut University, Information Technology, A

Activities and Societies: Attended NSS Camp

Mcitp, Mcitp