Nashim Ahmed Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

Working in Etisalat SOC Operations for managed ARBOR DDoS and Manged Firewall services.

Doha, Qatar

As a Sr. Network security Engineer performs multifaceted job in planning and execution of new and existing deployment of Arbor DDoS solution.Identify weakness and potential threats to existing setup through Vulnerability tool sets.Specially for ARBOR DDoS solution which is implemented in Vodafone Qatar.work with other security solutions - Vulnerability assessment (Rapid-7 Nexpose).Also, accomplish IT-RCSA for one of prominent Bank in Qatar

Bengaluru Area, India

Worked as Tier-2 Engineer in Arbor TAC, (Arbor Technical Assistance Center).Provide Assistance to Arbor Customers, Consulting Engineer's and Resellers in Troubleshooting, diagnosing and resolving technical customer issues associated with Arbor Networks’ equipment.Provide Support to Tier-1 ISP’s & Enterprise Customers throughout US,Europe and Asia for Arbor DDoS Solutions and help them Protect Customer Networks from DoS/DDoS Attacks.Perform packet level analysis of reported threats; identify attack vector and recommend mitigation strategy.Apply countermeasures to mitigate evolving security threats in real time.Providing post attack RCA.Perform remote Software upgrade activities, Assist customer with Software or Hardware migration.Reporting "software/hardware" "caveats/new feature" to Engineering and QA team via BUG.Testing features, issues, customer cases in Lab environment.Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.Handling and Resolving new customer cases via Support CRM System.Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partnersCertified Arbor APS specialist for DDos mitigation.

Bengaluru Area, India

Worked in Accenture as a IT Operations Analyst where managing internal network infrastructure.Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.Handling multiple vendor products like: Cisco, Juniper, Load Balancer, Netscreen firewall.Manages Incident Manager tool such as (BMC, Service now), escalation matrix and users to have excellent network services.It is followed by various other job like:- Setting up the network.- Expanding the network.- Maintaining the network.- Works on frequent internal network audit to check any network breach in infrastructure.

Hyderabad Area, India

Working as a TAC Engineer providing support to worldwide customers in configuration and troubleshooting the network.Working on complex problems requiring in-depth fault analysis and troubleshooting skills.Working with Engineering on customer driven product requests, enhancements and improving product feature offerings by providing customer feedback to internal cross-functional teams.Understanding the Customer/Business Partners service request and proving the technical assistance on call or over remote session.Configuration assistance to the customer/ Business Partners.Joining the maintenance window and assisting the BP/Customer in successful completion of activity.Weekly discussion with the premium customer to understand the outstanding service request and understanding their progress.Providing the RCA documents for the outages reported by the BP/ Customers.Working on Performance issues reported by the BP/Customers.Recreate the customer network in lab environment to check if the problem could be duplicated and to troubleshoot it.Managing and interpreting customer requirements.Troubleshoot Product, Codes and Configuration issues.Ensure On-Time escalation to L3 and Engineering (R&D) teamsEnsure consistent customer satisfaction.Document all communication with customers in the CRMNotify/Discuss with L2 /TL/Manager on Tickets that require assistance.Timely handoff (escalation) of cases that require technical or political dealing to L2/L3 TAC.Plan and constantly work on upgrading tech and product expertise.Contribute to the knowledge base/Tech Forum.