Indoor and outdoor intervention on installed equipmentPreventive maintenanceAttending to all Service Orders assigned and updating CRMDiagnose and Repair of HP products (Laptops/PC/Tablets/Printers)Replacing warranty parts on HP equipmentProviding after sales support

Sales and MarketingComputer and Laptops SalesComputer RepairsLaptop RepairsServer InstallationNetworkingCCTV Sales + InstallationMAC / APPLE RepairsOnsite + Remote Support

Configuration and Installation of Micros Fidelio P.O.S and slip printers.Install, configure, monitor, troubleshooting of IP and Analog Cameras.Change, swap pair of UTP cables in socket and plugs Lan and Telephone Line.Setup of networks, patches, sockets, LAN, WAN.Cable testing with Lan tester and tracer on patch panel.Configuration and troubleshooting of IP TV.Troubleshooting of IP Phones and Analog Phones.Help guest with their wifi problems in rooms.Format and installation of OS and required softwares as per their department.Manage, create user account on Windows Server 2003.Create user account for administration on Act ive Directory.Create magnetic access cards for Micros P.O.S .Installation of OPERA, manage user account, create new access on system.Installation and Configuration of ACOM,TelInfo, QEMS.Configuration and update of PP for door locks and create access card.Installat ion and configurat ion of Desktop, Laptop, Printer, Scanner, etc…Mapping of network shared folders and installation of network printers, scanner.Troubleshoot and Replacement of faulty parts/hardware.

Repairs of Laptops, PCs, Tablets, Desktop, Printers,Dismount ing & Mount ing of Laptops, PCs, Tablets for replacement of parts.Installation of Software and OS & Configurat ion.Replacement of LCD screen, Motherboard, HDD, Memory, Etc…Diagnostics and Troubleshooting of Desktop/Laptops/Printers/Parts, etc..

Sales / Retail management & delivering quality service to customers (after sales)Marketing of IT Products and Services to businesses and end clients.Keep clients informed of the progress of outstanding logs.Regular inventory of fast moving products and parts in stock.Responsible for parts ordered locally and also from abroad.Prepare and design marketing materials (such as: flyers, e-brochure, e-marketing)Installation & upgrades, repair and preventative maintenance of hardware (PCs, laptops,servers & other peripherals) and software.Providing wired and wireless solutions to businesses and end clients.Troubleshoot software and hardware failures and identify network problems.Providing Remote Support (by Team Viewer), Data/Password/Partition RecoveryConfiguration of DNS, IIS, LAN, WAN, TCPIP, Router, Access Point, VMWareLaptop repairs- replacement of parts, replacement of lcd screen, lcd inverter,mainboard, memory, reflow of BGA chip, replacement of SMD chips.Installation and configuration of P.O.SInstallation and configuration MAC OSTroubleshoot and Replacement of faulty parts on MAC/Apple productsInstallation and configuration of CCTV, DYNDNS (Remote Access)Configuration of remote viewing for CCTV on Tablets & Phones

Installation and Support of PCs & Server, P.O.S.Responsible for the day to day IT requirements of the company such as usermanagement, troubleshooting help and advice.Installation, repair and maintenance of PCs & Laptops, Windows NT, Windows 2000,Windows 2003, Remote Access Support, Exchange Server, Act ive Directory, Etc…Create and assign client with local email and IP address.Configuration of DNS, IIS, LAN, WAN, TCPIP.Installation of wired and wireless networking infrastructure at client premises.Remote and onsite support / maintenance / troubleshooting.Regular Backup done and on site and remotely.Developing and maintaining the company's IT systems, software and databases .Performing routine audits of systems software and databases.Managing the internal and hosted network infrastructure including firewalls, servers,switches and telephony.